ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM ...

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Operation (Reservations andTicketing) - IncorporatingCertificate IThe Certificate II in TourOperation (Guiding) -Incorporating Certificate IThe Certificate III in TourOperation (Reservations andTicketing)The Certificate III in TourOperation (Guiding)The Certificate III in TourOperation (Sales and Finance)The Certificate IV in TourOperation (Reservations andTicketing)The Certificate IV in TourOperation (Guiding)The Certificate IV in TourOperation (Sales and Finance)routine reservations and ticketing tasks in the Secondary LabourDivision of Tour Operation and work under direct supervision.Designed to reflect the role of individuals who perform mainlyroutine guiding tasks in the Secondary Labour Division of TourOperation and work under direct supervision.Designed to reflect the role of individuals who perform a range ofskilled reservations and ticketing tasks in the Secondary LabourDivision of Tour Operation using discretion and judgement and havingthe ability to select, adapt and transfer skills to different situations.Designed to reflect the role of individuals who perform a range ofskilled guiding tasks in the Secondary Labour Division of TourOperation using discretion and judgement and having the ability toselect, adapt and transfer skills to different situations.Designed to reflect the role of individuals who perform a range ofskilled sales and finance tasks in the Secondary Labour Division ofTour Operation using discretion and judgement and having the abilityto select, adapt and transfer skills to different situations.Designed to reflect the role of individuals who perform a broad rangeof reservations and ticketing tasks in the Secondary Labour Divisionof Tour Operation including evaluation and planning, and providingleadership and guidance to others with some responsibility for groupoutcomes.Designed to reflect the role of individuals who perform a broad rangeof guiding tasks in the Secondary Labour Division of Tour Operationincluding evaluation and planning, and providing leadership andguidance to others with some responsibility for group outcomes.Designed to reflect the role of individuals who perform a broad rangeof sales and finance tasks in the Secondary Labour Division of TourOperation including evaluation and planning, and providingleadership and guidance to others with some responsibility for groupoutcomes.Reservations Clerk; Trainee Ticketing Clerk;ClerkCamp Assistant; Assistant Camp Cook;Assistant Guide; Porter; Trainee Tour Guide;Trainee Tour Leader; Trainee Local Guide;Trainee Eco-Tour Guide; Trainee DriverGuideTrainee Ticketing Officer; TraineeReservations Clerk; Trainee Ticketing Clerk;Ticketing Officer; Reservations Clerk;Ticketing Clerk; Clerk.Tour Guide; Tour Leader; Local Guide; Eco-Tour Guide; Driver Guide; SupervisorAssistant Reservations Manager; AssistantSales Manager; Assistant Contracts Manager;Assistant Promotions Manager; SupervisorTicketing Supervisor; Reservations Manager;ManagerSenior Tour Guide; Tour Leader; ResortRepresentatives; Guide Captain; TourManager; Manager.Sales Manager; Credit Controller; MarketingManager; Sales Manager; PromotionsManager; Manager.P a g e | 74
The Certificate IV in TourOperation (Eco Tours)The Diploma of TourOperation (Supervision andAdministration)The Diploma of TourOperation (Operations)The Advanced Diploma ofTour Operation (Management)Designed to reflect the role of individuals who perform a broad rangeof eco tour tasks in the Secondary Labour Division of Tour Operationincluding evaluation and planning, and providing leadership andguidance to others with some responsibility for group outcomes.Designed to reflect the role of a supervisor or assistant manager inthe Secondary Labour Division of Tour Operation.Designed to reflect the role of a supervisor or assistant manager inthe Secondary Labour Division of Tour Operation.is designed to reflect the role of an owner-operator or manager inthe Secondary Labour Division of Tour Operation.Eco-Tour Driver; Senior Eco-Tour Guide.Branch Manager; Agency Leader.Tour Manager; Tour Coordinator; OperationsManager.Product Manager; Travel Planner; ProductDesigner; Tour Operator.FUNCTI<strong>ON</strong>AL COMPETENCIES FOR TRAVEL AGENCIES QUALIFICATI<strong>ON</strong>SQualification & Level Focus of Qualification Job titles at this level may include but arenot restricted to:The Certificate II in TravelAgencies (Reservations andTicketing) - IncorporatingCertificate IThe Certificate II in TravelAgencies (Sales and Service) -Incorporating Certificate IThe Certificate II in TravelAgencies (Operations) -Incorporating Certificate IThe Certificate III in TravelAgencies (Reservations andTicketing)Designed to reflect the role of individuals who perform mainlyroutine reservations and ticketing tasks in the Secondary LabourDivision of Travel Agencies and work under direct supervision.Designed to reflect the role of individuals who perform mainlyroutine sales and customer service tasks in the Secondary LabourDivision of Travel Agencies and work under direct supervision.Designed to reflect the role of individuals who perform mainlyroutine operational tasks in the Secondary Labour Division of TravelAgencies and work under direct supervision.Designed to reflect the role of individuals who perform a range ofskilled reservations and ticketing tasks in the Secondary LabourDivision of Travel Agencies using discretion and judgement andhaving the ability to select, adapt and transfer skills to differentJunior Office Assistant; Trainee TicketingOfficer; Trainee Reservations Clerk; TraineeTicketing Clerk.Trainee Travel Advisor; Trainee DomesticTravel Consultant; Trainee DomesticInternational Consultant; Trainee CorporateTravel Consultant.Trainee Travel Advisor; Trainee DomesticTravel Consultant; Trainee DomesticInternational Consultant; Trainee CorporateTravel Consultant; Trainee Ticketing Officer;Trainee Reservations Clerk; TraineeTicketing Clerk.Ticketing Officer; Reservations Clerk;Ticketing Clerk; Inbound Tour ReservationsClerk; Domestic Tour Reservations Clerk;Booking Agent.P a g e | 75
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Table of FiguresFigure 1-1 ASEAN To
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Executive summaryIn 2015, the ASEAN
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downloaded from the ASEAN website.
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satisfaction of tourists visiting t
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a) Facilitate mobility of Tourism P
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f) The ASEAN Common Competency Stan
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1.10 The ASEAN-Australia Developmen
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“Member States shall cooperate in
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to operate. The proposed developmen
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2.5 The Importance of a Competency
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In the ACCSTP Framework, the Compet
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3. Common ASEAN Tourism CurriculumT
Page 33 and 34: qualifications in each of the labou
Page 35 and 36: 1. A student enters the Tour Operat
Page 37 and 38: 3.8.1 Recognition of AttainmentIt w
Page 39 and 40: 3.11.4 Credit Transfer ProcessNTOs
Page 41 and 42: Figure 4-1: A Competent WorkerCompe
Page 43 and 44: Figure 4-2: Competency Standards ve
Page 45 and 46: 4.3.5 Alternative Assessment ToolsT
Page 47 and 48: collect appropriate evidence and ma
Page 49 and 50: If the participant is unable to ans
Page 51 and 52: Assessment GuideThe following skill
Page 53 and 54: d) The ASEAN Tourism Professionals
Page 55 and 56: 5.4.1 ATPMC ResponsibilitiesThe com
Page 57 and 58: Equipped to maintain a profile of a
Page 59 and 60: 6.3 Conformity AssessmentAccording
Page 61 and 62: check their details and after this
Page 63: 6.8 How ATQEM will workThe ATQEM is
Page 66 and 67: A Skills Passbook may be designed a
Page 68 and 69: 7. Conclusions and Implementation R
Page 70 and 71: 5 Feasibility Study for development
Page 72 and 73: 7.5 ConclusionsThe MRA on Tourism P
Page 74 and 75: and to create favourable conditions
Page 76 and 77: competency certificate in a specifi
Page 78 and 79: 8.1 The provisions of this Arrangem
Page 80 and 81: ANNEX II: The Tourism Professional
Page 82 and 83: The Certificate IV in FoodProductio
Page 86 and 87: The Certificate III in TravelAgenci
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