ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM ...

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The Certificate IV in FoodProduction (Operations)The Certificate IV in FoodProduction (Patisserie)The Diploma of FoodProduction (Supervision andAdministration)The Advanced Diploma ofFood Production(Management)outcomes.Designed to reflect the role of individuals who perform a broad rangeof guest service tasks in the Secondary Labour Division of FoodProduction including evaluation and planning, and providingleadership and guidance to others with some responsibility for groupoutcomes.Designed to reflect the role of individuals who perform a broad rangeof guest service tasks in the Secondary Labour Division of FoodProduction including evaluation and planning, and providingleadership and guidance to others with some responsibility for groupoutcomes.Designed to reflect the role of a supervisor or assistant manager inthe Secondary Labour Division of Food Production.Designed to reflect the role of an owner-operator or manager in theSecondary Labour Division of Food Production.Catering ManagerChef de Partie; Pastry ChefHead Chef; Assistant to the Executive ChefExecutive ChefFUNCTIONAL COMPETENCIES – FRONT OFFICEQualification & Level Focus of Qualification Job titles at this level may include but arenot restricted to:The Certificate II in FrontOffice - IncorporatingCertificate IThe Certificate III in FrontOfficeThe Certificate IV in FrontOffice (Guest ServicesSupervision)Designed to reflect the role of individuals who perform mainlyroutine guest service tasks in the Secondary Labour Division of FrontOffice and work under direct supervision.Designed to reflect the role of individuals who perform a range ofskilled guest service tasks in the Secondary Labour Division of FrontOffice using discretion and judgement and having the ability toselect, adapt and transfer skills to different situations.Designed to reflect the role of individuals who perform a broad rangeof guest service tasks in the Secondary Labour Division of FrontOffice including evaluation and planning, and providing leadershipand guidance to others with some responsibility for group outcomes.Junior Bell Boy; Assistant Porter; Bell Boy;Porter; BellhopFront Office Attendant; AssistantReceptionist; Relief Receptionist; TelephoneOperator; Telephonist; SwitchboardOperatorFront Office Receptionist; Manager – GuestRelations; Concierge; Front Office Teamleader; Night Auditor; Front Office ShiftCaptain.The Diploma of Front Office Designed to reflect the role of a supervisor or assistant manager in Front Office SupervisorP a g e | 72
(Supervision andAdministration)The Advanced Diploma ofFront Office (Management)the Secondary Labour Division of Front Office.Designed to reflect the role of an owner-operator or manager in theSecondary Labour Division of Front Office.Front Office ManagerFUNCTIONAL COMPETENCIES FOR HOUSEKEEPING QUALIFICATIONSQualification & Level Focus of Qualification Job titles at this level may include but arenot restricted to:The Certificate II inHousekeeping - IncorporatingCertificate IThe Certificate III inHousekeepingThe Certificate IV inHousekeeping (Guest ServicesSupervision)The Diploma of Housekeeping(Supervision andAdministration)The Advanced Diploma ofHousekeeping (Management)Designed to reflect the role of individuals who perform mainlyroutine guest service tasks in the Secondary Labour Division ofHousekeeping and work under direct supervision.Designed to reflect the role of individuals who perform a range ofskilled guest service tasks in the Secondary Labour Division ofHousekeeping using discretion and judgement and having the abilityto select, adapt and transfer skills to different situations.Designed to reflect the role of individuals who perform a broad rangeof guest service tasks in the Secondary Labour Division ofHousekeeping including evaluation and planning, and providingleadership and guidance to others with some responsibility for groupoutcomes.Designed to reflect the role of a supervisor or assistant manager inthe Secondary Labour Division of Housekeeping.Designed to reflect the role of an owner-operator or manager in theSecondary Labour Division of Housekeeping.Junior Cleaner; Assistant Cleaner; AssistantPublic Area Cleaner; Cleaner; Public AreaCleaner; Attendant; Room Maid; PAAttendantRoom Attendant; Housekeeping Attendant;Room Assistant; Laundry Attendant; RoomMaid; Public Area Attendant; LinenAttendant; Florist Attendant; GardenerAttendantRoom Inspector; Shift Leader: FloorSupervisor; Housekeeping Supervisor; Seniorstaff; Florist Supervisor; Linen Supervisor;Public Area Supervisor; Floor Butler;Housekeeping CoordinatorLaundry Manager; Head Housekeeper;Assistant Executive Housekeeper; Assistant;Assistant Housekeeper AdministratorExecutive Housekeeper; HousekeepingManager; Manager – Rooms Division; ManagerFUNCTIONAL COMPETENCIES FOR TOUR OPERATIONS QUALIFICATIONSQualification & Level Focus of Qualification Job titles at this level may include but arenot restricted to:The Certificate II in Tour Designed to reflect the role of individuals who perform mainly Trainee Ticketing Officer; TraineeP a g e | 73
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Table of FiguresFigure 1-1 ASEAN To
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Executive summaryIn 2015, the ASEAN
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downloaded from the ASEAN website.
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satisfaction of tourists visiting t
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a) Facilitate mobility of Tourism P
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f) The ASEAN Common Competency Stan
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1.10 The ASEAN-Australia Developmen
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“Member States shall cooperate in
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to operate. The proposed developmen
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2.5 The Importance of a Competency
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In the ACCSTP Framework, the Compet
Page 31 and 32: 3. Common ASEAN Tourism CurriculumT
Page 33 and 34: qualifications in each of the labou
Page 35 and 36: 1. A student enters the Tour Operat
Page 37 and 38: 3.8.1 Recognition of AttainmentIt w
Page 39 and 40: 3.11.4 Credit Transfer ProcessNTOs
Page 41 and 42: Figure 4-1: A Competent WorkerCompe
Page 43 and 44: Figure 4-2: Competency Standards ve
Page 45 and 46: 4.3.5 Alternative Assessment ToolsT
Page 47 and 48: collect appropriate evidence and ma
Page 49 and 50: If the participant is unable to ans
Page 51 and 52: Assessment GuideThe following skill
Page 53 and 54: d) The ASEAN Tourism Professionals
Page 55 and 56: 5.4.1 ATPMC ResponsibilitiesThe com
Page 57 and 58: Equipped to maintain a profile of a
Page 59 and 60: 6.3 Conformity AssessmentAccording
Page 61 and 62: check their details and after this
Page 63: 6.8 How ATQEM will workThe ATQEM is
Page 66 and 67: A Skills Passbook may be designed a
Page 68 and 69: 7. Conclusions and Implementation R
Page 70 and 71: 5 Feasibility Study for development
Page 72 and 73: 7.5 ConclusionsThe MRA on Tourism P
Page 74 and 75: and to create favourable conditions
Page 76 and 77: competency certificate in a specifi
Page 78 and 79: 8.1 The provisions of this Arrangem
Page 80 and 81: ANNEX II: The Tourism Professional
Page 84 and 85: Operation (Reservations andTicketin
Page 86 and 87: The Certificate III in TravelAgenci
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