ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM ...

4.3.5 Alternative Assessment ToolsThe assessor can also use different assessment methods to measure thecompetency of a participant. Evidence is simply proof that the assessor gathers toshow participants can actually do what they are required to do and whilst there isa distinct requirement for participants to demonstrate competency, there aremany and diverse sources of evidence available to the assessor.Ongoing performance at work, as verified by a supervisor or physical evidence, cancount towards assessment. Additionally, the assessor can talk to customers or workcolleagues to gather evidence about performance.A range of assessment methods to assess competency include: practicaldemonstrations at work or in simulated work conditions, problem solving,portfolios of evidence, critical incident reports, journals, oral presentations,interviews, videos, visuals: slides, audio tapes, case studies, log books, projects,role plays, group projects, group discussions and examinations.4.4 The Process of AssessmentConducting assessments against the ACCSTP competency standards and CATCqualifications involves collecting evidence through various assessment methodsincluding observing work, interviewing, conducting oral and written tests andpractical testing, and making a judgement that the person can perform work inaccordance with the competency standard.The following process may be used in conducting competency based assessments.Figure 4.4: The Assessment ProcessP a g e | 35