ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM ...

Figure 4-1: A Competent WorkerCompetency covers all aspects of workplace performance and involves:Performing individual tasksManaging a range of different tasksResponding to contingencies or breakdownsDealing with the responsibilities of the workplaceWorking with others.4.2.1 Unit of CompetencyAll qualifications or programs include a range of topics that focus on the ability ofthe trainee to perform a task or job in a specific work area and with particularresponsibilities or job functions. For purposes of assessment, ACCSTP uses the unitof competency that applies in the tourism workplace. Each unit of competencyidentifies a discrete workplace requirement and includes:Knowledge and skills that underpin competencyLanguage, literacy and numeracyOccupational health and safety requirements.Each unit of competency must be adhered to in training and assessment to ensureconsistency of outcomes.P a g e | 31