ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM ...

In the ACCSTP Framework, the Competencies are graded into three related groupsof skills: Core, Generic and Functional Competencies.2.8.1 Core CompetenciesCompetencies that industry has agreed are essential to be achieved if a person isto be accepted as competent in a particular primary division of labour. They aredirectly linked to key occupational tasks and include units such as ‘Workeffectively with colleagues and customers, and Implement occupational healthand safety procedures.’2.8.2 Generic CompetenciesCompetencies that industry has agreed are essential to be achieved if a person isto be accepted as competent at particular secondary division of labour. The name‘life skills’ is sometimes used to describe these competencies and they includeunits such as: ‘Use common business tools and technology,’ and ‘Manage andresolve conflict situations.’2.8.3 Functional CompetenciesFunctional Competencies are specific to roles or jobs within the labour division,and include the specific skills and knowledge (know-how) to perform effectively,such as ‘Receive and process reservations, Provide housekeeping services toguests, and Operate a bar facility.’ These competencies could be generic to aLabour Division as a whole, or be specific to roles, levels or jobs within the LabourDivision.P a g e | 19