ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM ...

32 Job Titles - Six Labour Divisionsq q q q q qHOTEL SERVICESTRAVEL SERVICESFood andHouseFoodTravelTourFront OfficeBeverageKeeping ProductionAgencies OperationServiceFront OfficeManagerFront OfficeSupervisorReceptionistTelephoneOperatorBell BoyExecutiveHousekeeperLaundryManagerFloorSupervisorLaundryAttendantRoomAttendantPublic AreaCleanerExecutiveChefDemi ChefCommis ChefChef dePartieCommisPastryBakerButcherF&B DirectorF&B OutletManagerHead WaiterBartenderWaiterGeneralManagerAssistantGeneralManagerSenior TravelConsultantTravelConsultantProductManagerSales &MarketingManagerCreditManagerTicketingManagerTour ManagerThe positions listed under each labour division are of varying levels ofsophistication and responsibility, some of which might require extensive vocationaltraining whereas others might only require short-term training of one to two weeksor on-the-job training.2.7.2 Setting Job PositionsThe principle for setting job positions is that for some positions it is entirelypossible that someone can carry out a series of responsibilities in a highlyprofessional manner without any formal education. This is certainly the case withinthe industry where some managers have little formal education but a great deal oflife and industry experience. This is not to say that formal education at the highermanagerial levels is not important but clearly industry experience needs to berecognized in any hiring process.2.7.3 Divisions of LabourThe term labour division might be slightly misleading in that some of the tasks areoperational in nature and labour intensive, but many of the position classificationsare clearly supervisory or managerial.2.8 Core, Generic and Functional CompetenciesThe competency standards for tourism professionals listed in the ACCSTPFramework are the minimum acceptable common competency standards requiredby industry and employers to enable the standard of a qualified person’s skills tobe recognised and assessed equitably in ASEAN countries. This is an essentialmechanism required for the effective operation of an MRA.P a g e | 18