Completing Yo r Q alit Completing Your Quality Improvement Plan

Patient Experience –Data for Quality Improvement• OHQC recommends mini‐surveys:– Select a small number of questions from the NRC‐Picker survey thatreflect areas for improvement tin the plan– Create a mini‐survey by putting these survey questions on a single orhalf‐sheet of paper– distribute to patients just before discharge– Let patients deposit anonymously (e.g. into box with a slit)– Run continuously during an improvement process, on units wheretrying new ideas• Use to monitor whether intended changes moving quality inthe right direction, feed PDSA cycles35