Completing Yo r Q alit Completing Your Quality Improvement Plan
Completing Yo r Q alit Completing Your Quality Improvement Plan
Completing Yo r Q alit Completing Your Quality Improvement Plan
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Patient Experience• All hospitals that use NRC‐Picker are requested to include agoal for the global indicator “% who would definitelyrecommend this hospital to family or friends”• In order to make any progress in this global indicator,hospitals should pick specific ideas for improvement, such chas:– Discharge Transitions– Pain Control– Responsiveness to Concerns– Communication– Courtesy and Respect• Select indicator based either on standard index or specific surveyquestions33
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