Mechanic Loyalty Program - login

Relstar Relationship Program CouponsMADMJWPTGD100 points0908/1/A00985

MovieMLP Process7

DSR can accrue points directly to themechanic’s account from his own mobile phoneOn opening a Relstar pack, themechanic gets a coupon with aunique number and loyalty points.He approaches the DSR to helphim accrue the points.DSR send thefollowing SMS to9008115555PT mechanic’s mobilenumber coupon numberPoints are accruedin the mechanic’saccount aftervalidations on theDSR mobilenumber, couponnumber andmechanic idConfirmatory message to mechanicmay take as long as 45 minutesMechanic receives return SMSacknowledging accruals alongwith the balance loyalty pointsin his account8

DSR can redeem points for the mechanic fromhis own mobile phoneTo redeem, the DSR sends an SMS that readsPT mechanic’s mobile number rd Product Code quantity to be redeemedMechanic approaches theDSR for RedemptionCatalogue and asks for helpin redeeming points.Mechanic receivesconfirmation SMS, shows todealer and collects productCentral databasevalidates DSRmobile number,available balance inmechanic’s accountand correctness ofproduct codeParallel SMS sent to dealeradvising him to hand overproduct to mechanic.RelstarDealer9

Things to remember• The coupon is valid for a period of 9 months from the month of manufactureprinted on the pack.– Eg: For a pack manufactured in Jan’08, the coupons will be valid till 31 stOct’08.• However, once the coupons have been accrued and points credited to themechanic’s account, they are valid for a period of 24 months.• The lapsing of the accrued points after 24 months will follow a FIFO system.• All accruals will only be through a registered mobile number, either themechanic’s or the DSR’s.• If a mechanic wishes to change his service provider, he is to first to redeemall points in his old account and register afresh with the new number.10

Raising credit notes to dealers against MLPredemptions• The distributor is to ensure that credit notes are issues to dealersagainst MLP redemptions done by the dealer to the mechanic.• The credit note to be raised to the dealers is available in thedistributor’s DMS login• The following 2 slides will demonstrate the process of knowing whatvalue of credit note is to be raised to dealers11

The DSR is to take a printout of thispage during his dealer visit13

Thank You.24