User Manual

CONTACT AND SUPPORT INFORMATIONTECHNICAL SUPPORT OPTIONSHoursOur expertly trained technicians are available from 7:00am to 4:00 P.M. Pacific Time,Monday through Friday to help you with any technical problems you may encounter.Voice Support (800) 578-8324We pride ourselves in offering little or no wait time, and no automated answeringsystems. Please be located at the PC that has SmartAddresser 5 installed, and have anyerrors on screen when calling, as it will expedite the technician's ability to locate thesource of the issue.Fax Support (800) 368-4686Please provide as much information as possible, including any copies or notes, about theissue. Please include your company name and contact information, as well as a returnfax number.E-mail Support support@smartsoftusa.comGoToAssist SupportGoToAssist allows a SmartAddresser 5 technician to remotely connect to, and control,your computer. Just like being there with you, the technician can provide training andsolutions to solve problems, or make your job easier. GoToAssist is a simple browserbasedplug-in that installs through most common firewalls and simplifiestroubleshooting.The SmartAddresser 5 Web SiteOur website at http://www.smartsoftusa.com offers a host of information to ourusers. The support page is your best resource for everything related to SmartAddresser5!SALES AND RENEWALSCall the SmartSoft Sales Office at (888) 227-7221 or email sales@smartsoftusa.com• Order USPS-approved tag stock for dot matrix and laser printers.• Purchase another copy of SmartAddresser 5, or get information on multi-seatlicensing options.207