Bible & Reference Catalog 2012-2013 - B&H Publishing Group

ORDERS & RETURNSA $5.00 per order fee will be chargedfor rush orders. Minimum order is$100 net.B&H Returns PolicyA Returns Authorization is now requiredon all returns. Please fax yourreturn request to 800-296-4036 or callcustomer service at 800-251-3225.RETURNS should be sent to:LifeWay Christian ResourcesUndated Service Center535 Maddox-Simpson ParkwayLebanon, TN 37090• To assure proper credit yourReturn Authorization numbermust be printed clearly on eachbox returned and a copy of theauthorization must be includedin each box. Credit will be issuedonly for product listed on theauthorization.• Credit will be issued at the retailprice and discount listed on theauthorization. Products notlisted on the return authorizationwill be returned to the customerat the customer’s expense.• Product should be adequatelypacked and protected to preventdamage. Product must be inresaleable condition, in originalpackaging, with all store stickeringremoved. Product not inresaleable condition or damagedby improper packaging will be returnedat the customer’s expense.REQUEST FOR PROOF OFDELIVERY must be made within90 days of shipping/billing.DEFECTIVE PRODUCT should bereported to B&H Customer Servicefor postage paid return.LOST OR DAMAGEDPRODUCTB&H Publishing Group cannot beresponsible for products lost or damagedin shipment. In the event youreceive damaged products or find acarton shortage, please follow thefollowing procedure.FREIGHT SHIPMENTSSign the delivery receipt andstate the exact number of cartonsreceived and any visible damage. Ifdamage is discovered after delivery,notify carrier for inspection within15 days of delivery. Retain all packingmaterial including boxes fromthe shipping company. Notify B&HCustomer Service, and we will filea claim for you with the carrier andenter a replacement order.UPS/FedExGROUND SHIPMENTSNotify UPS/FedEx within 15 days incase of damage or B&H PublishingGroup Customer Service in case ofshortage. UPS/FedEx will inspect,pick up, and return damaged productsto B&H. We will file a claim fordamage and trace the shortage.HANDLING YOUR ORDERWhen you order, include the productISBN of each product ordered.Please specify order need-by date(as appropriate) to ensure receiptaccording to your needs. Orderswithout a need-by date or noted“Send best way” will be shippedthe least expensive way. Ordersrequested to be shipped by motorfreight will be shipped by the linewhich we believe will give you thebest service if you have not askedfor a specific carrier. Orders for“one” of a product packaged andcataloged in certain quantitieswill be interpreted to mean “onepackaged unit.” Orders weighingless than 250 pounds are usuallyshipped UPS. Orders weighingmore than 250 pounds are usuallyshipped by motor freight. (You mayhave a preference entered on yourpermanent customer file.)TOLL-FREE ORDERINGand Customer ServiceIN ALL 50 STATESPhone: 1-800-251-3225Fax: 1-800-296-4036INFORMATION FOR• Shipping–TransportationPhone: 615-251-3769Fax: 615-251-5717• Domestic and InternationalSub-Rights and LicensingRiggins International RightsServices, Inc.Phone: 931-614-6320Fax: 931-614-6364Email: rights@rigginsrights.com• For Spanish orInternational Orders1-888-251-2312 or 615-251-5877Office Hours 8:00 a.m.–4:00 p.m.Central Standard TimeBHInternational.comCANADIAN ORDERSCONTACTDavid C. Cook Distribution CanadaP. O. Box 98, 55 Woodslee AvenueParis, Ontario N3L 3E5Phone: 1-800-263-2664Fax: 1-800-461-8575Prices subject to change without notification.Due to current volatility of prices, the costs toproduce many of our products has risen significantly.While B&H Publishing Group attempts to absorbmuch of this increase, it may be necessary for usto raise our prices in order to maintain productionif a future increase in costs occur.BHPublishingGroup.com159