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V I S I O N T E C H N O L O G Y N E W S F R O M P R I M A Y E RSoft Centre gets harder edgesSoftware Development hasseen important changes inorder to separate keyfunctions, improve interactionwith customer supportengineers and definebest practises withinthe new ISO9001:2000 operatingstructure.A new initiative hasseen Barbara Vicary takeover the management of thePC Software Developmentteam. Importantly, Barbarawill also remains in chargeof the Services andApplications departments.This dual role will help toensure that productscontinue to meet thedeveloping needs of waterengineers around the world. The role ofthe applications engineers is discussedfurther in the back page featureCustomer Services Hots Up.PC Software development is made upof four software developers, two ofwhom are new to Primayer. See Insight-News update.Mark Agate now leads theDesign Team for NewProducts, covering bothhardware and software.Their emphasis is on theproduct embedded andnon-PC software. With agrowing product range thisteam can focus on their role, inthe knowledge that the PC andapplications software is beingmanaged by Barbara’steams.Overall, improvedawareness of customerneeds and distribution of keyproduct knowledge is helpingto ensure that products are rightfor their applications and delivered asfast as possible.For more information contactbarbara.vicary@primayer.co.ukComing Soon...Phocus.smsNEW ‘Smart logger’automatically determinesthe presence of a leak, thenquickly sends a message.An early warning....what everthe monitoring need.Phocus.sms is a variant of thesuccessful Phocus acoustic datalogger, which includes a remotealarm facility. Once a leak isdetected users are made instantlyaware via SMS, either to a PC ormobile telephone.The system is particularlyapplicable for monitoring areasknown to be susceptible to leaks orbursts, where rapid action isrequired. It could also be for theprotection of important customersfrom supply disruption or a risk offlooding.Sound data to work with!Phocus.sms incorporates anintegral accelerometer with a highsensitivity to leak noise. Thepatented Phocus noise algorithm isapplied to reduce the incidence ofundetected leaks.Only real alarms please!To ensure that only leaks arealarmed, and not genuine waterusage, three separate soundsamples are taken every night. ThePhocus software then determinesthe presence of a real leak.User defined alarmsThe Phocus.sms logger has fourlevels of alarm status, rangingfrom ‘no leak’ to ‘very confident ofa leak’.Network ‘Health checks’ andother benefitsThe system also provides amonthly ‘Health Check’ from thewater network for audit andcomparative trending purposes.heart of theexhibition andwere pleased tobe able towelcomeengineersthroughout the region over the threedays of the Conference and Exhibition,held at Kuala Lumpur, in April.Local team has both skills andresources expanded.Primayer Snd Bhd has supportedengineers throughout Malaysia for manyyears. The local Primayer team, managedby YS Chan, are now able to provideservice facilities for the entire Primayerrange of equipment and immediatetechnical advice to practising engineersand technicians in the region. The teamhas recently been strengthened further.Alim Mansor, an electrical graduate,has been working in the water industryfor more than 10 years and is alreadywell know to many customers,particularly in Malaysia. SJ Ho, anelectronics engineer, joined Primayer in2001. SJ Ho has very strong computerskills and has recently been assistingcustomers in trouble-shooting andsolving software and hardware relatedissues, to fully exploit the capabilities ofPrimayer technology.For more information contactprimayer@streamyx.comFor more information contactrichard.meredith@primayer.co.ukP R I M A Y E R

Socrates gains recognitionMonitoring Domestic Night Use within Welsh WaterRPS Water Services is currently undertaking a rollingprogramme of logging to determine the legitimatedomestic night use within Welsh Water.A set of control areas have been chosen which arerepresentative of the social and economic types of property withinthe region covered by Welsh Water. The Socrates logger, suppliedby Primayer, has been used to determine both leakage anddomestic night use within the areas. The ongoing programme oflogging will determine both a robust estimate of legitimatedomestic night use specific to Welsh Water, and any seasonalpatterns in domestic night use.As Gordon Hall of Welsh Water Water puts it, “WhenSocrates was launched, we waited to see how it wouldturn out. Now we are convinced that Socrates is aneffective tool of estimating legitimate night use. We arenow using it continuously on the network.”Arthur Arscott Regional Director of RPS WaterServices says “We use Socrates in parallel with othermethods to estimate legitimate night use. We find thatSocrates has proven to be a very useful instrument.”For more information contact richard.meredith@primayer.co.ukComparing practices in Denmark and the UK.Representatives from the Danish Water Industry recently visited Primayer to compare leakage control methods in the UK and Denmark. Their visit alsoincluded the opportunity to meet key staff at Thames Water and South East Water where presentations enabled engineers to gauge technology and bestpractice methods. The delegation included representatives from Birkerød, Helsingør, Roskilde, Svendborg, Sønderborg and Primayer distributor Kobberøe.N E W S B R I E F I N GRegional Sales and SupportManager assignedAndrew Allen recentlyjoined Primayer asRegional Salesand SupportManager withspecialresponsibilityfor the North ofEngland andScotland. With apractical career incommunications technology and 7 yearsexperience in the application of waterdistribution management equipment, heis well placed to offer both sales andimplementation support to customers inthis region of the UK. He can becontacted on 07767 887066.Software team furtherstrengthenedTwo new software engineers haverecently joined Primayer:Dave Horrocks,Software Engineeris a qualifiedMicrosoftdeveloper(MCSD)bringing bothexperience andkey developmentskills to the team. He iscurrently responsible for PC softwaredevelopments for the new Phocus.SMSMark Bruce, Graduate Engineer isengaged on PrimeWorksdevelopments andsoftware for thenew OmikronDigital. This isbased on thelatest Enigmatechnology,offering improvedsensitivity andinnovative leak sizingsoftware to assist operatives.Customer Services ‘Hots up’Moves have been taken toimprove support to customersand fully integrate CustomerServices with other key functionswithin Primayer.The customer services team hasexpanded to meet the needs agrowing customer basethroughout the world. Onecatalyst for the new lookteam has been therequirement identified aspart of the businessreview process arising from the recent ISO9001:2000 accreditation. In particular, twoapplication engineers are now in place toprovide reactive support, helping customersto get the very best out of the Primayertechnology. Chris Moore is now joined byAndrew Mackenzie in this role.Andrew brings additionalexperience with abackground in softwareapplications, engineeringand product support.Another responsibilityfor Chris and Andrew is toprovide effectivecommunications with theproduct developmentengineers to ensure that productscontinue to meet the developing needs ofwater engineers around the world, both interms of performance and ease of use. This isdiscussed further within the Soft Focusfeature in this issue.Maggie Taylor has joined the team asservice administrator to give a specific focus oneffective equipment service and repairs.Finally, a NewCustomer ServicesHot line has been set up. Bycalling +44 (0)23 9224 7319you will be able to get straightthrough to Customer Services withoutdelay during normal UK office hours, or ananswerphone outside these hours. E-mailsupport remains available from thesupport@primayer.co.uk.For more information contactbarbara.vicary@primayer.co.uk

V I S I O N T E C H N O L O G Y N E W S F R O M P R I M A Y E R“ISO 9001:2000...raising the level of business operations performance”Colin HathawayHead of ProductionPrimayer have fully embracedthe opportunities of ISO9001:2000, undertaking a reviewof it’s business processes. Colinexplains how some newinitiatives and consolidation ofwell proven quality processeswill benefit customers.Colin has been a key member of thePrimayer Management team from thebirth of the company 9 years ago.Formally with Biwater Spectrascan, hisrole has always been focused on theproduction processes and new productdevelopment. Today he is responsiblefor a team of over 20 specialists at theDenmead production base.The extent of the business reviewhas been far reaching covering suchareas as business strategy, financialissues, communication, meetings,documentation and market information.Overall, we are even better placed tounderstand what customers want nowand in the future, as well as being ableto match these wants with productsthat are truly ‘fit for purpose’. Existingprocesses were truly tested during2004, Primayer’s most successful yearto date. This gave us a sound platformto build from.A number of factors and newinitiatives are now fundamental tothe performance of our Productionteams. For example:■ Front line production teams will fullyembrace ‘peer inspection’ methods,and job rotation will take place insuch areas as inspection and repairs.Overall, we will ensure cover for allprocesses helping to ensuremaximum reliability, whilst beingbetter placed to meet delivery deadlines.■ The major new project to supplyEnigma throughout Thames Waterwill see a specific production lineintroduced. Existing lines will bemaintained with extra resourcesassimilated within the new QAFramework to ensure no effect toother customers.■ Clear and appropriatedocumentation is vital for allapplications within the business.ISO 9001:2000 has enabled us tofocus on establishing a betterstructure and communicationprocess between the developmentdepartment and production. Againthe Enigma project above willbenefit from full ‘launch packs’ thushelping to provide speed, reliability,and the overall productperformance sought by customers.For more information contact colin.hathaway@primayer.co.uk'April Fools Day' charity event!Primayer staff really lived up to'April Fools Day' by volunteeringto some outlandish challenges inthe aid of CancerResearch!One eventincluded a smallgroup, includingRoger Ironmonger,'running thegauntlet' from theDenmead office tothe sanctuary of alocal pub. The runwasn't made easy, withdifferent challenges andample opportunities for watchers to'water bomb' contestants! A secondPrime Timeagain for Web WatchersAnyone who regularly uses thePrimayer Web Site will haverecognised a new look to the sitewww.primayer.com. An extensivereview has seen a new improved WebSite take advantage of the latestWeb technology to make it as helpfulas possible for users.Some specific changes are worthy ofmention:● Web Site layout, style and easeof use, have all been addressedpositively.● Product Data sheets are now ableto be downloaded.● Comprehensive distributorinformation has been incorporated.We are confident that theimprovements will be well received.As always we would welcome anyfeedback or further suggestions tosupport@primayer.co.uk.event saw a 'head shaving' for a braveJerry Bosher.Thanks to widespread sponsorshipfrom staff, suppliers andPrimayer Limited, a total of£2500 was raised.Special thanks to TSouthwell Ltd,Cherrytech Ltd,Creasefield Ltd,Diametric Ltd,Monitran Ltd, RoxspurMeasurements Ltd,Hub Electronics Ltd,Herald Electronics Ltd, X-Online Ltd, Peerless PrecisionEng, Gosport Metal Treatments, Martinsrubber Ltd and Pentagon Agency.Vision is now well established and we welcome your views andcontributions. Remember to let us know if there is a particularissue you would like us to cover in a future edition of Vision.For more information contactjoanna.morton@primayer.co.ukWho to Contact at PrimayerOur experienced team can respond quickly to your requests for information andassistance. Contact us by e-mail, phone or fax:International SalesRichard Meredith 07880 711621 richard.meredith@primayer.co.ukCustomer ServicesBarbara Vicary +44 (0)23 9225 2228 support@primayer.co.ukUK enquiriesJoanna Morton +44 (0)23 9225 2228 sales@primayer.co.uk Fax: +44 (0)23 9225 2235SE Asia SalesYS Chan +60 (0)3 8060 5225 primayer@tm.net.my Fax: +60 (0)3 8060 5201France and French speaking countriesEric Laumonier +33 (0)4 72 19 10 62 primayer@tiscali.fr Fax: +33 (0)4 72 17 70 54Check out the web site which may contain the information you require, includingmost frequently asked questions about our equipment: www.primayer.com