Accessibility guide - V/Line

On boardAll V/Line trains are wheelchairaccessible. Conductors will providea portable ramp to assist access.If you need assistance, wait in themiddle of the platform and makeyourself known to the conductor.Space on trains can sometimes belimited and passengers using mobilityaids may be restricted to particularparts of the train. Conductorsand station staff are available toassist customers.Wheelchair accessible toilets areavailable on all Sprinter and VLocityrailcars. Limited accessible toiletfacilities are available on locomotivehauledservices.During your journey, listen toannouncements made prior to arrivingat the next station stop. Let theconductor know where you’re gettingoff so they can help you get from thetrain to the platform.Getting helpIf you need assistance at anystage of your journey, please speakto the conductor when your ticketis being checked or before yourjourney departs.There are also passenger assistbuttons in selected carriages on ourlong distance trains (Z carriages).9