Accessibility guide - V/Line

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Travelling with mobility aidsMobility aids can be used onall V/Line trains but can only beaccepted on coaches that arewheelchair equipped.Mobility aids need to:• fit within an allocated spacemeasuring 1300 mm long and800 mm wide.• be no more than 750 mm wide at aheight of 300 mm above the ground• have a total weight of 300 kg(including its user and any careror attendant).Mobility aids cannot block doorwaysor aisles and must allow room forpeople to move through the carriage.Width 750 mmYou and your mobility aid should not exceed 300 kgLength 1300 mmYou and your mobility aid should not exceed 300 kg.Height 1500 mmService and assistance animalsGuide dogs, hearing guide dogs,guide dogs in training and approvedassistance animals are permitted onall V/Line services.6
CoachesAll coaches on regular V/Line servicesnow have allocated space fora wheelchair.Customers are no longer requiredto provide 24 hours advance noticeof their planned travel if they arecatching a V/Line timetabled coachservice. However, if you need extraassistance with luggage or have anyconcerns then please let us know inadvance if you need help.Coach timetables show the servicesthat are wheelchair accessible. If yourservice is reserved, then please call usto book your spot.Please be aware that during trainservice disruptions not all coachesand buses will be accessible, althoughV/Line will make alternative travelarrangements for you during this timeas long as the mobility aid meets thedimension requirements (on page 6).7
Page 1 and 2: Accessibility guide
Page 3 and 4: IntroductionV/Line is Victoria’s
Page 5: Buying your ticketTickets for trave
Page 9 and 10: On boardAll V/Line trains are wheel
Page 11 and 12: Travellers Aid at Southern CrossSta
Page 13 and 14: Our fleetOur 22 Z carriages have wi
Page 15 and 16: After your journeyV/Line is committ

Accessibility guide - V/Line

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