Accessibility guide - V/Line

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Before your journeyPlan your journey well in advance.Find out the location of your neareststation or V/Line retail outlet byphoning 1800 800 007 or go tovline.com.auWhenever possible, purchase andcollect your ticket before you travelfrom your station or retail outlet. Ifyou have purchased tickets via ourCall Centre, they will probably beposted to you. Confirm this with yourbooking agent.You can also buy your ticket onlineat vline.com.au and have your ticketposted to you if purchased five daysin advance.If you’re travelling on a Warrnambool,Swan Hill, Shepparton, Albury orBairnsdale service you will need toreserve a seat in advance.4
Buying your ticketTickets for travel on V/Line servicescan be purchased up to three monthsin advance at:• V/Line stations• Accredited V/Line ticket agents• V/Line call centres(phone 1800 800 007)• Online at vline.com.au• Premium metropolitan stationsThe myki ticketing system has beguna phased introduction to V/Linecommuter services. By the end of July2013, you will be able to use mykion all short distance services, townbuses and in suburban areas usinga train, tram or bus. Weekly, monthlyand date-to-date tickets will no longerbe available to purchase after the lastservice on 23 September 2013, butall other single use tickets will still beavailable for some time.Go to ptv.vic.gov.au for moreinformation.Your V/Line ticket to Melbournecovers travel on trains, trams andcoaches at no extra cost. If you departfrom or arrive into Zone 1 (includingMelbourne), your free access will befor Zones 1+2. If you depart from orarrive into Zone 2, your free accesswill be for Zone 2 only. It also coversyou for travel on the local buses inGeelong, Ballarat, Bendigo, Moe,Morwell and Traralgon.One way (single) tickets include onehour’s free travel either side of yourV/Line journey. All other ticket types,including day return, include freetravel all day.V/Line paper tickets are still valid and will remain theonly form of ticketing on long distance train services.5
Page 1 and 2: Accessibility guide
Page 3: IntroductionV/Line is Victoria’s
Page 7 and 8: CoachesAll coaches on regular V/Lin
Page 9 and 10: On boardAll V/Line trains are wheel
Page 11 and 12: Travellers Aid at Southern CrossSta
Page 13 and 14: Our fleetOur 22 Z carriages have wi
Page 15 and 16: After your journeyV/Line is committ

Accessibility guide - V/Line

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