Accessibility guide - V/Line

IntroductionV/Line is Victoria’s largest regionaltransport operator, providingregional communities with railand coach services.Each week V/Line runs more than1400 train services across regionalVictoria. Passenger rail servicesoperate to:• Geelong (including South Geelongand Marshall) and Warrnambool.• Bacchus Marsh (including Melton),Ballarat (including Wendouree),Ararat and Maryborough.• Kyneton, Bendigo (includingEaglehawk), Swan Hill and Echuca.• Seymour, Albury and Shepparton.• Traralgon, Sale and Bairnsdale.There are also almost 600 coachservices each week that connect withthe rail network and serve regionalVictorian communities where trainsdon’t operate. Some coach servicesalso travel through to South Australia,New South Wales and the AustralianCapital Territory.V/Line is committed to makingits services accessible to allpeople wishing to travel, whetherindependently or with carers.We are working closely with theVictorian Government to improvethe accessibility of stations, trainsand coaches.While there has been steady progressin recent years, more improvementscan be made. We welcome feedbackand suggestions on how we cancontinue to improve accessibilityacross the V/Line network.If you have any questions orcomments, please contact V/LineCustomer Feedback on 1800 800 007(6 am-midnight daily) or speak toone of our Customer Service team atstations or during your journey. Youcan also email us from the website atvline.com.au/contactusThis guide is designed to help youplan your journey, board your train orcoach and reach your destination aseasily and comfortably as possible.3