Accessibility guide - V/Line
Accessibility guide - V/Line Accessibility guide - V/Line
Support servicesTravellers AidTravellers Aid Australia (TAA) providestravel related support, advice and helpto people who experience difficultieswith transport.Travellers Aid aims to make everydaytravel possible for all people, providingservices like medical companionsto accompany people to and frommedical appointments, free personalcare for people with a disability andlow cost mobility equipment hire.The Travellers Aid buggy at Southern Cross Station.Travellers Aid offers a free buggyservice at Southern Cross Stationthat will take you to and from yourpoint of arrival and departure, safelyand reliably.If you can walk but need guidance, astaff member or trained volunteer canguide you through the station. Thisservice is for older people, anyonewith particular mobility needs andpeople with a disability and whoneed help to get around SouthernCross Station.10
Travellers Aid at Southern CrossStationUnder the Bourke Street bridgeacross from the luggage hall(7 days per week, 7am-10pm)(03) 9670 2072or scs@travellersaid.org.auTravel-related emergency relief(Mon‐Fri 10.30am-4pmSat-Sun 12 noon-4pm)(03) 9670 2873or er@travellersaid.org.auTravellers Aid at Flinders StreetStationOn the main station hall betweenplatforms 9 and 10(Sun-Thurs 8am‐8pmFri-Sat 8am-10pm)(03) 9610 2030or fss@travellersaid.org.auMedical Companion Service1300 700 399(48 hours’ notice required)Travellers Aid at The Cube,Wodonga (pilot service)1300 704 530wodongacoordinator@travellersaid.org.auOther important services• Red Cross Patient TransportService – phone (03) 8327 7853or 03 8327 7868.• TTY facility (for people with aspeech or hearing impairment)– phone (03) 9619 2727.National Relay Service (for peoplewith a speech or hearing impairment)• TTY/voice calls – phone 133 677.• Speak & Listen 1300 555 727.11
- Page 1 and 2: Accessibility guide
- Page 3 and 4: IntroductionV/Line is Victoria’s
- Page 5 and 6: Buying your ticketTickets for trave
- Page 7 and 8: CoachesAll coaches on regular V/Lin
- Page 9: On boardAll V/Line trains are wheel
- Page 13 and 14: Our fleetOur 22 Z carriages have wi
- Page 15 and 16: After your journeyV/Line is committ
Travellers Aid at Southern CrossStationUnder the Bourke Street bridgeacross from the luggage hall(7 days per week, 7am-10pm)(03) 9670 2072or scs@travellersaid.org.auTravel-related emergency relief(Mon‐Fri 10.30am-4pmSat-Sun 12 noon-4pm)(03) 9670 2873or er@travellersaid.org.auTravellers Aid at Flinders StreetStationOn the main station hall betweenplatforms 9 and 10(Sun-Thurs 8am‐8pmFri-Sat 8am-10pm)(03) 9610 2030or fss@travellersaid.org.auMedical Companion Service1300 700 399(48 hours’ notice required)Travellers Aid at The Cube,Wodonga (pilot service)1300 704 530wodongacoordinator@travellersaid.org.auOther important services• Red Cross Patient TransportService – phone (03) 8327 7853or 03 8327 7868.• TTY facility (for people with aspeech or hearing impairment)– phone (03) 9619 2727.National Relay Service (for peoplewith a speech or hearing impairment)• TTY/voice calls – phone 133 677.• Speak & Listen 1300 555 727.11
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