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listenup!Case Study 7 | 113Streetwise – Holistic Service TreeLinks withexternal servicesCAPACITYBUILDINGAccess to selfhelpmaterialsLeaflets/accessto self helpmaterialsStaff consultation/advisory roleAccess to resourcesand informationfor staff and youngpeoplePOSITIVE HEALTH& WELLBEINGPromotingyoung people’sawarenessPolicy andproceduresdevelopmentArt materialsin counsellingroomsStaff traininginternal andexternalCrisis cardChill out CDand DVDART &CREATIVITYHOLISTIC APPROACHCreativeexercises withyoung peopleFace-to-face/online/telephonesupportEase ofreferralOpenaccess tonotesSelf-harmconsultationSTRATEGICWORKIntegrativeapproachPromotion ofStreetwise to thestatutory sectorOngoingindividualand serviceaccreditationCounsellingin schoolsINDIVIDUALSUPPORTSelf referral/joint referralVolunteercounsellorsService easilyaccessibleLeaflets in otherlanguages; accessto interpretersSupporting staff need through providingsupervision and reassurance as well asinformation and the opportunity to develop skillsYoung people presenting with problemsin their mental health and emotional andbehavioural difficultiesProactivelychallenging stigmaPromoting messages of optimism, recovery andchange with an emphasis on personal responsibility
listenup!114 | Case Study 8Case Study 8:IceBreak, The Zone, PlymouthMission statement“To assist young people in living healthy, secure andsatisfying lives, by enabling and supporting them inmaking informed choices.”Overview of the serviceThe Zone was established in 1990 and provides a widerange of services delivering holistic support in thePlymouth area to around 5,000 young people a year.Services are available six days a week and divide intothree main areas: community, education and health.The health stream concentrates on mental healthsupport and initially consisted of a counselling service.In the year 2000, the Insight project was establishedto deal specifically with young people having theirfirst experience of psychosis aged between 14and 25. However, there was still a lack of supportfor those young people who were experiencingemotional distress without psychosis, in particularthose who could be labelled as having a personalitydisorder. Although many of these young people wereaccessing the drop-in service, the need for morestructured, targeted and long-term support led to theestablishment of the IceBreak project in 2004.An early intervention service, IceBreak supportsyoung people aged 16 to 25 who are experiencingemotional and behavioural problems such asself-harm, depression, attachment issues andsuicidal tendencies. Support is mainly deliveredthrough a wide range of group work, coveringthree areas: expressive, such as art groups; personaldevelopment, which include physical activities likerock climbing; and emotional literacy groups whichcombine dialectical behaviour therapy, which is usedwith adults diagnosed with personality disorders,and a group programme developed by the Foyer (avoluntary sector organisation) to help young peopledevelop skills for living.To gain funding for the project, the Zone went intopartnership with Plymouth Primary Care Trust; theywere successful in gaining Department of Healthfunding for the first 18 months of the project. Theproject has now secured funding until March 2008.Service development work carried out as part ofthe Mental Health Foundation projectOne of the main areas of development has been onthe group work programme. A range of groups arerun at the Zone in Plymouth and funding from theMental Health Foundation has been used to pay forequipment and other resources, and to run activitiesand fund trips.A second stage of this was the commissioning of anevaluation of the group work programme duringearly 2006. The survey included questionnairescompleted by young people using the groups,young people who were accessing other parts of theZone, and staff. In addition, interviews were carriedout with staff and young people, documentationreviewed, and groups observed. A full report waswritten up with recommendations, including: theongoing consultation of young people within thisprogramme; the development of a standard meansof assessing and evaluating groups; the need foradditional funding to support groups work includingfacilities; changes in timeslots for certain groups toimprove attendance; and the need for a group workco-ordinator.Service catchment areaThe city of Plymouth, plus Tavistock and Ivybridge,form the catchment area for the project.
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listenup!Person-centred approaches
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listenup!02 | About the artworkAbou
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listenup!04 | AcknowledgementsAckno
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listenup!8 | Chapter 1Aberdeen Foye
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listenup!10 | Chapter 1Children and
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listenup!16 | Chapter 2Project back
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listenup!18 | Chapter 2staff workin
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listenup!20 | Chapter 1Community Li
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listenup!Chapter 1 | 25A small hand
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listenup!Chapter 1 | 27Case Study
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listenup!Chapter 1 | 29The partners
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listenup!Chapter 4 | 3103 The organ
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listenup!Chapter 1 | 33choice5Deliv
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listenup!Chapter 5 | 35I’ve alway
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listenup!Chapter 5 | 37Support @ Th
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listenup!Chapter 5 | 39Each project
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listenup!Chapter 1 | 416successful
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listenup!Chapter 6 | 43Being social
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listenup!Chapter 6 | 45Groups are r
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listenup!Chapter 6 | 47“Young peo
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listenup!Chapter 1 | 497Providing s
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listenup!Chapter 7 | 51“… when
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listenup!Chapter 7 | 53The staff at
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listenup!Chapter 7 | 55The whole pr
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listenup!Chapter 1 | 57Young person
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listenup!Chapter 8 | 59also need to
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listenup!Chapter 8 | 61“Our advis
Page 64 and 65: listenup!Chapter 8 | 63Taking work
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Page 68 and 69: listenup!Chapter 8 | 67Case StudyTh
Page 70 and 71: listenup!Chapter 9 | 69Young people
Page 72 and 73: listenup!Chapter 9 | 71Value and im
Page 74 and 75: listenup!Chapter 10 | 73Making a di
Page 76 and 77: listenup!Chapter 10 | 75I wouldn’
Page 78 and 79: listenup!Chapter 11 | 77Key challen
Page 80 and 81: listenup!Chapter 11 | 79“Communit
Page 82 and 83: listenup!Chapter 11 | 81Showing wha
Page 84 and 85: listenup!Chapter 11 | 83Counselling
Page 86 and 87: listenup!Chapter 12 | 85Recommendat
Page 88 and 89: listenup!Appendix 2 | 87Appendix 2:
Page 90 and 91: listenup!Case Study 1 | 89Referrals
Page 92 and 93: listenup!Case Study 1 | 91Sorted No
Page 94 and 95: listenup!Case Study 2 | 93Recruitme
Page 96 and 97: listenup!Case Study 2 | 95Experienc
Page 98 and 99: listenup!Case Study 3 | 97Service c
Page 100 and 101: listenup!Case Study 3 | 99(Canning
Page 102 and 103: listenup!Case Study 4 | 101this ref
Page 104 and 105: listenup!Case Study 5 | 103Case Stu
Page 106 and 107: listenup!Case Study 5 | 105Support
Page 108 and 109: listenup!Case Study 6 | 107not tech
Page 110 and 111: listenup!Case Study 6 | 109The Mark
Page 112 and 113: listenup!Case Study 7 | 111Referred
Page 116 and 117: listenup!Case Study 8 | 115Referral
Page 118 and 119: listenup!Case Study 8 | 117The Zone
Page 120 and 121: listenup!Bibliography | 119Mental H
Page 122: About the Mental Health FoundationF
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