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listenup!Case Study 6 | 109The Market Place – Holistic Service TreePostalconsultationfeedback(quantitative)YOUNG PEOPLEINVOLVEMENTPostalevaluation tool(quantitative)Drop infeedback weekStaff reflectionHYPE Youngpeople’s advisorygroupFeedback bulletinsfor all stakeholdersLeeds childrenand youngpeople strategicpartnershipNational forumsLocal forumsSTRATEGICWORKSupervisionand personaldevelopmentComplementarytherapy budgetfor staffSupervisionbudget for traineecounsellorsSTAFFSUPPORTEncourage informallearning andcommunicationSexual health(Condom Card)Pregnancy andChlamydiatestingInformationReferral routeDROP-INSERVICESSupportHOLISTIC APPROACHInitialappointmentONE-TO-ONESERVICES BYAPPOINTMENT‘My Plan’IndividualsupportCounsellingFunding from CAMHS, Leeds YouthService, Connexions, and Safer Leeds(Drug Action Team)City-wide, centrally based, providing thelargest young person counselling andsupport centre in LeedsConsultation of local young people: Theyrequested information, support and counsellingfrom a city centre base not in schoolHistorical cantext of church ethos- support for underprivileged youngpeople since nineteenth centuryHolistic, young person-centred support providedby a multi-disciplinary team. Designed to be openended,non-judgemental and easily accessible
listenup!110 | Case Study 7Case Study 7:Streetwise, NewcastleMission statement“We believe that young people have a right to highquality professional services that are responsive totheir needs, promote their wellbeing and activelyseek to be accessible and open to all young people.”Overview of the serviceStreetwise is an open access service used eachyear by over 6,500 young people aged between11 and 25. It was set up in 1991 when two youthworkers found that young homeless people in thecentre of Newcastle were not accessing healthservices. The focus of the project was to move awayfrom the medical model of service and provide anapproachable, integrated service to the vulnerableyoung people who were being failed by the existingsystem. Initial funding for the service was providedby the local health authority, with some additionalfunding from Comic Relief and the Tudor Trust.Today, the focus of the work lies within three keyareas: mental health; sexual health; and drug andalcohol misuse. In addition, the service offersadvice and information on housing, debt, benefits,training/education and careers. The majority ofStreetwise services are delivered from the citycentre premises, but the project does have anextensive outreach programme working withschools, providing counselling and sessions ondrug and alcohol misuse. Preventative work suchas smoking cessation and the condom distributionscheme is combined with counselling and othercrisis interventions, with the aim of offering acomplete service that caters to all the needs ofyoung people.Service development work carried out as partof the Mental Health Foundation projectThirty-three percent of counselling sessions run byStreetwise involve work with self-harm. Work hastherefore been focused on developing servicesfor young people who self-harm or have suicidalthinking. Streetwise has forged strong links withthe Child and Adolescent Mental Health Services’(CAMHS) self-harm team, working with them andaccepting regular referrals of young people toStreetwise for longer-term work. Streetwise hasdeveloped a self-harm and suicide risk assessmenttool which incorporates a therapeutic actionplanning process for the young person.Streetwise has also worked in partnerships withCAMHS and Newcastle <strong>Social</strong> Services in providingoutreach services to 90 unaccompanied minorand young refugees in Newcastle. This, alongsideother work at Streetwise with Black and MinorityEthnic (BME) groups, aims to ensure that the serviceproactively targets young people from a range ofbackgrounds.Service catchment areaStreetwise will accept any young person who is ableto travel to its location in the centre of Newcastle.The majority of young people are from Newcastle,although clients do travel from the surrounding areasof Gateshead, Northumberland and North Tyneside.ReferralsReferrals are accepted from any source, whethervoluntary or statutory agencies, families, carers, or theyoung person themselves.Referral details in January-March 2006In this period, 75 young people were referred to theStreetwise counselling service. Of these, 36% selfreferred, while 15% were referred by their families.Referrals from statutory services accounted for40% of young people, while 9% were referred byvoluntary agencies.
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listenup!Person-centred approaches
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listenup!02 | About the artworkAbou
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listenup!04 | AcknowledgementsAckno
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listenup!8 | Chapter 1Aberdeen Foye
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listenup!16 | Chapter 2Project back
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listenup!18 | Chapter 2staff workin
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listenup!20 | Chapter 1Community Li
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listenup!Chapter 1 | 25A small hand
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listenup!Chapter 1 | 27Case Study
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listenup!Chapter 1 | 29The partners
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listenup!Chapter 5 | 39Each project
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listenup!Chapter 1 | 416successful
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listenup!Chapter 6 | 43Being social
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listenup!Chapter 7 | 53The staff at
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listenup!Chapter 1 | 57Young person
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Page 64 and 65: listenup!Chapter 8 | 63Taking work
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Page 70 and 71: listenup!Chapter 9 | 69Young people
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Page 74 and 75: listenup!Chapter 10 | 73Making a di
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Page 78 and 79: listenup!Chapter 11 | 77Key challen
Page 80 and 81: listenup!Chapter 11 | 79“Communit
Page 82 and 83: listenup!Chapter 11 | 81Showing wha
Page 84 and 85: listenup!Chapter 11 | 83Counselling
Page 86 and 87: listenup!Chapter 12 | 85Recommendat
Page 88 and 89: listenup!Appendix 2 | 87Appendix 2:
Page 90 and 91: listenup!Case Study 1 | 89Referrals
Page 92 and 93: listenup!Case Study 1 | 91Sorted No
Page 94 and 95: listenup!Case Study 2 | 93Recruitme
Page 96 and 97: listenup!Case Study 2 | 95Experienc
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Page 102 and 103: listenup!Case Study 4 | 101this ref
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Page 108 and 109: listenup!Case Study 6 | 107not tech
Page 112 and 113: listenup!Case Study 7 | 111Referred
Page 114 and 115: listenup!Case Study 7 | 113Streetwi
Page 116 and 117: listenup!Case Study 8 | 115Referral
Page 118 and 119: listenup!Case Study 8 | 117The Zone
Page 120 and 121: listenup!Bibliography | 119Mental H
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