many common hourly jobs. 3 The stress that motivatessome has an adverse affect on others. Some require aquiet, relaxed atmosphere to function best, while othersare happiest in a faster-paced environment." 5 6 Too littlestress is as bad as too much.Stress is a phenomenon with which everyone mustcope. Everyone learns to deal with stress in their ownway. One way to relieve stress is to be content with thesituation causing the problem. Another way is to be awareof the situations which cause stress and know how to dealwith them accordingly. Behind the glamourous andexciting occupation of the athletic trainer, there arestresses that can make the uninformed trainer a candidatefor the Burnout Syndrome. The Burnout Syndrome orBurnout is the result of overworking under stressfulconditions. The excessive demand on a person's time andmind causes a gradual deterioration of that person'sability to do productive work. Burnout affects trainers atall levels of experience from novice to expert.Physical Signs and SymptomsThe trainer begins his professional career with a highlevel of interest and enthusiasm. He is bursting with ideasand desires to implement them. The classic work patternof dedication and commitment becomes over-dedicationand over-commitment. The pace of the first to arrive andthe last to leave becomes a schedule he feels he mustmaintain. He perceives the pressures of his profession:multiple decision making with regard to care of injuredplayers, the player and coach interactions with regard to aplayer's return to competition, the disruptions of travel,and just meeting these schedules week after week. As aresult of these pressures, frustrations increase,exhaustion develops, and the individual becomes lesseffective.The student trainer, for example, often receives hiseducation under the watchful eyes of the head trainer. Asa result, the student trainer has little or no perception ofthe actual stresses of the profession. All that is exposed tohim is the glamour and excitement of athletics and athleticmedicine. When he finally perceives the reality of thefrustrations of his profession as an actual trainer, he findshimself in a conflict.Perhaps those educating student trainers need toexpose their students to the stressful situations of theprofession. Without this exposure, the reality of the jobsituation (e.g. 65-80 hour work weeks), frequently resultsin the loss of the student's ideals, he becomes cynical andpessimistic about his effectiveness.This situation is repeatedly observed in women. Thosewho have worked only with women's sports in college, andare suddenly confronted on their first job by the footballcoach with a pressure and unpleasant situation are in atraumatic position to say the least. Or the opposite mayoccur. The woman who has worked with male contactsports, and then becomes employed to work only withwomen's sports, is recurrently disillusioned by what sheterms a babysitting role with little involvement in thecare, treatment, and rehabilitation of the scale that isinvolved in male contact sports. She sees herself as justputting in time.Physiological Signs and SymptomsAlthough there are physical indications to the BurnoutSyndrome, the major and most significant indicators ofBurnout are physiological, psychological, and behavioralin nature.In the normal operation of the human body, the bodywith its infinite wisdom knows how to deal withdisturbances that occur on a day-to-day basis. However,when the body is put under a great deal of stress, the dailydisturbances become chronic. The body indicates thesephysiological changes in many ways, such as increasedpulse rate, shortness of breath, headaches, neuromuscular38 <strong>Athletic</strong> <strong>Training</strong> • <strong>Spring</strong> <strong>1982</strong>disorders, gastrointestinal, or cardiovasculardisturbances, and fatigue. 7The athletic trainer works extensively and intimatelywith administrators, coaches, doctors, and athletes overan extended period of time. This requires the constantgiving of himself to others with his own needs becomingsecondary. The emotional involvement of meetingeveryone's needs, as well as his own is taxing even for thebest adjusted athletic trainer. Burnout is extremely highin health professions. 8If the job begins to drag down the trainer, he beginscomplaining of being overworked and dreads going towork. He may find himself in a role conflict, "What am Idoing this job for?" He finds that he needs lots of sleep,but still has a constant low energy level. His concentrationand motivation are adversely affected, he cuts cornersespecially with details, and he loses touch with the day-todaysatisfactions of the job. 5 He ceases to be a contributor,but he becomes a pessimist and fault finder, notrecognizing good qualities in others. 4 Thus he has anegative effect on his training room staff, administrators,coaches, and players. He sees himself as without fault; itis others who have the problem adjusting to him.The quantity of work he performs increases, but thequality is drastically reduced. He finds himself workingharder, but accomplishing little. He may have memorylapses, even suicidal thoughts, or personality change. 9Generally, he has low self-esteem. This low self-esteem isfrequently associated with a low pay scale; thusconfounded, many athletic trainers change professions. 5Psychological and Behavorial Signs and SymptomsPsychological manifestations include anxiety anddepression, sleeplessness, and the inability to handlestress. Most of his illnesses are psychosomatic, includingproblems of sexual dysfunction.The individual is exhausted. Fatigue is the mostcommon symptom, but is usually not properly diagnosed. 210 As a result, the patient may resort to dependency ontobacco, alcohol, or drugs. 2 The more life stresses andadjustments which are required at anytime, the morelikely the individual is to become organically sick later. 14Behavioral signs start when the trainer begins to loseperspective of his job, when the athletes becomesecondary to him in his daily hierarchy of needs. Thisperspective is the need for the overall health of theathlete, team and sports in general. This loss ofperspective is characterized by the "winning iseverything" attitude.The trainer may merge himself with his job. Allgratification comes from his job, thus he is constantlyseeking stroking and praise for his efforts. He gives upseeking meaningful relationships and outside activities,and has no time for himself. Thus any attack or perceivedattack on anything he is associated with is in essenceperceived as a personal attack. In short, he becomeshypersensitive, suspicious and sometimes even paranoid.The individual becomes rigid, resistant to change,inflexible and stubborn. Change threatens the exhaustedperson, therefore he fights change, "this idea won't workanyway." Although he may be unaware, he graduallybecomes anti-everything. 9Agression and WithdrawalThe burnout victim may seek aggressive control or hemay become more withdrawn. Since he is suspicious ofothers and their control over him, the aggressiveapproach may be an attempt to control others and theimmediate situations. He only can do a task "right;" hedoes not delegate authority to others. 9 Athletes mustcome in for treatment when he designates, everyone mustadhere to his directives in all situations.The withdrawal approach consists of delegatingauthority whenever possible. Here the trainer removes
himself from the treatment situation: he finds himselfmore often doing busy work. 812 The shuffling of papers is atrap many trainers may fall into, neglecting the needs ofathletes. Withdrawal may become associated with acallous attitude toward athletes, the loss of concern andfeeling for them.With personality change the more extroverted maybecome quiet, resigned, bored, confused, and hopeless inthe situation. He is quick to anger, reacting to situationswith instantaneous irritation. 9The Type A individual is an ideal candidate for burnout.He is characterized by an excessive sense and anxietyabout time and urgency. He is constantly involved withdeadlines, competitively drives himself, and is impatientand compulsive. 1213Reexamination of the SituationThere is no single solution that fits all the burnoutsyndromes. 2 Fortunately the season or year in which thestress is occurring ends, and the athletic trainer naturallyrecharges his batteries by getting away from the hecticroutines of 65-80 + hours/week. This is why for manyathletic trainers life is simply too short to work summercamps, thereby perpetuating their own problems, gettingno break at the end of the year.With the building of stress and resultant anxiety,restructuring of behavior is desirable. Begin byreexamining current attitudes. Much negative stress maybe reduced by the way a situation is viewed. 6 Toparaphrase Epicteus, "nothing is upsetting in itself, it isonly the way it is perceived." An Austrian-Hungarianproverb also expresses this, "Imitate the sundial's ways,count only the pleasant days." Quickly forgetunpleasantries, bear no grudges, as you only punishyourself. 6Analyzing job stress is necessary to relieve the anxietyinvolved. The art of the trainer must not be neglected.Some trainers are so caught up with administrativeduties, the sprained ankle, the fractured fibula, or theknee rehabilitation program that the humanistic approachof athletic training is forgotten. Take the time to beinterested in the staff and athletes as people and not assituations. Simple, brief conversations showing interest inpeople will go a long way toward creating a positiveimpression: personal relationships develop. Listening towhat an individual feels rather than what he says mayhelp to increase patience and tolerance thus reducinganxiety levels.Reexamine daily duties. Whenever possible endeavorto delegate authority and responsibility to other staffmembers and student trainers to lighten the loadsomewhat. Rotate usual functions and tasks within thestaff. 9No athletic trainer ever seems to have enough time.Therefore a re-examination of time spent is valuable. Tryto pace oneself and limit the hours spent at work.Productivity decreases drastically with overwork.Consider rescheduling of hours. Too often an entire staffwill sit around in the morning looking at each other,putting in hours. It seems that some people justify theirexistence by the amount of time put in.Reexamination of occupational goals is necessary insevere cases of burnout. 5 Were the goals realistic,achievable? Was the field entered to help others or,because of a need to be loved by all, for the glory,glamour, of the job? Many beginning trainers only pursueprofessional or college jobs despite the often lower pay,when the real need is at the secondary school level. Ispower and ego, or hero worship a reason for entering thefield? It must be remembered that the person one isworking with is more important that the task. 9It is interesting to note that athletic trainers withoutgood technical skills are recognized as excellent byadministrators, coaches, and athletes simply on the basisof their good interpersonal relationship qualities. Thereverse is often noted also, a highly qualified athletictrainer with the inability to get along with others isregarded as poor. 14 For a successful relationship thetrainer, staff, and athletes must get along professionallyeven though their philosophy differs. The trainer is theone most often who has to take the initiative to work atmaking the relationship successful. Sacrifice of goodathletic health care does not have to be made. In short itfrequently depends on the interpersonal relationshipskills of the athletic trainer to create a positiveatmosphere.Active SolutionsActive searching for solutions to the problems of theBurnout Syndrome are essential. Time must be spentfinding solutions for Burnout; complaining and worryingabout it accomplishes nothing nor does it remove theproblem. Complaining and worrying only reinforces theanger, frustration and despair, and depletes theindividual's already low energy supply. 11Time should be channeled toward prevention olBurnout: an active outside life, proper health habits,restructuring behavior, and analyzing job stress.Prevention requires conscious awareness of potentialboredom, frustrations, and diminishing returns associatedwith the job of an athletic trainer. 9 Prevention must beconsciously emphasized; administrators, coaches, players,and athletic directors all have their limitations.The use of modifiers is one way of defusing a stressfulsituation. A modifier is something that is done to reducethe stress. 13 One of the most effective modifiers of stressis an active outside life. The athletic trainer looks out forhimself by being necessary to others. Hubert Humphreyoften said, "If you have a well and draw from it, it fills; ifyou don't it grows stagnate. You have to learn to giveyourself." But to help others, the individual must have asuccessful outside life, part of his life that is his own. 9 Onthe short-term, it can be as simple as stopping and havinga social visit with the staff on the way home,decompression by talking over recent events. In this way,the job is not taken home at night. Taking the job homecauses one to relive the stresses. 8 Another modifier can bean extended vacation when time permits.<strong>Athletic</strong> programs are expanding, without thenecessary increase in the number of athletic trainingpositions. Secondary schools often expect full classteaching loads in addition to athletic training duties, thusthe trainer has his time further compromised. Trainersshould seek the time a professional needs to keep up withthe advances in his field and profession by research,teaching, writing, attending conferences and seminars,and the creativity which comes from thinking andreflecting; all excellent modifiers in stress management.Almost no valid research is done by athletic trainers.Most do not have the time, money for research tools, orthe educational background to perform research. And yetwithout valid research the athletic training professioncannot advance. Research would add to hour quality andbe an excellent stress modifier.Henry Ford was once chastised by an efficiency expertregarding an employee who sat around with his feet on hisdesk much of the time. His reply was, "That man once hadan idea that saved us millions of dollars. At that time, Ibelieve his feet were planted right where they are now." 1Flexibility in the job of an athletic trainer is a must"nothing is certain in athletics but uncertainty." Thetrainer who cannot maintain this flexibility is in for agreat deal of stress and anxiety.New behavior is never acquired unless it is practiced. 12The trainer should create a positive perception of his ownself image. Retrain old emotional responses to meet<strong>Athletic</strong> <strong>Training</strong> • <strong>Spring</strong> <strong>1982</strong> 39
- Page 1 and 2: zooio vwSli3SnH3VSSVN JO AINOna N30
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