Certificate II in Government (PSP20104) - Public Sector Commission

GOVERNMENT OF OFWESTERN AUSTRALIACertificate II in Government (PSP20104)Requiring 9 units to achieve this qualification: 4 Core Units/5 Elective UnitsCore UnitsPSPGOV201B Work in a public PSPGOV202B Use routine workplacesector environmentcommunication techniquesThis unit covers the requirementsfor entry into/working as a traineein the public sector and includescompliance with legislationand guidelines, organisationalprocedures when dealing withothers at work, respect for individualdifferences and career planning.PSPGOV203B Deliver a serviceto clientsThis unit covers provision of serviceto clients within a prescribedframework. It includes matchingclient service to needs anddelivering client service.Electives UnitsPSPGOV204B Access and useresourcesThis unit covers the use ofresources required to achieve workobjectives. It includes accessing andusing resources and administeringphysical resource usage.PSPGOV206B Handle workplaceinformationThis unit covers the use ofcommunication techniques forinteracting with internal and externalclients and following instructions. Itincludes handling routine enquiries,following and relaying routineinstructions and engaging in workplacediscussions.PSPOHS201B Follow workplacesafety proceduresThis unit covers the competency tofollow occupational health and safetyprocedures in order to ensure a safeworkplace.PSPGOV205B Participate inworkplace changeThis unit covers participation in thechange process within a workgroup. Itincludes suggesting options for changeand contributing to the implementationof change.PSPGOV207B Use technology in theworkplaceThis unit covers handlingincoming and outgoing workplaceinformation. It includes collecting,analysing and processingworkplace information.PSPGOV208B Write routine workplace materialsThis unit covers various applicationsof technology and their use to achievework outcomes. It includes selecting,using and maintaining technology.This unit covers routine written communication. It includes extracting meaningfrom routine written information for workplace purposes and preparing routinewritten materials.

Alternatively, one Elective Unit may be from any other Certificate I or III(see sample below)PSPPROC302A Carry out basis procurement ICAU1128B Operate a personal computerThis unit covers the expenditure of publicmonies for simple purchasing that requiressimple and routine purchasing tasks tobe undertaken under supervision. Goodsor services are of low value/low risk andpurchasing is in accordance with governmentpolicy, public accountability requirements andorganisational procedures.This unit defines the competency required tooperate a personal computer, including startingthe PC, logging in, using and understandingdesktop icons and their links to underlyingprograms, navigating a directory structure,saving work, printing, closing down the PC.