Outpatient Pharmacy Refill Guidelines - UNM Hospitals

1209 Family HealthPhone 272-4400 - Fax 272-8131Family Practice TuckerPhone 272-1734 - Fax 272-8140General FacultyPhone 272-3850 - Fax 272-8139General MedicinePhone 272-3830 - Fax 272-8177Lobo CarePhone 272-3935 - Fax 272-8178Northeast HeightsPhone 272-2700 - Fax 272-8139Senior HealthPhone 272-1754 - Fax 272-8177Southeast HeightsPhone 272-5885 - Fax 272-8178Westside ClinicPhone 272-2900 - Fax 272-8177Women’s HealthPhone 272-2245 - Fax 272-8141Women’s FacultyPhone 925-4040 - Fax 272-81411209 University Blvd.Albuquerque, New Mexico 87102505-272-2309HoursMonday-Friday7 am - 5 pmSaturday 9 am - 5 pmClosed Major Holidays

Helpful Tips:• Prescriptions can beordered 6 days beforerunning out, please orderin this time frame.• You have 7 days to pick upyour prescriptions.• Please bring medical recordcard for pick up.• Please bring Medicare part Dinsurance card, UNM Carecoverage card, or SCIinsurance and stamp card.• Mail order available uponrequest; ask for anapplication.• We can only fill UNMHospitals generatedprescriptions.• When entering pharmacy,get a pick-up or drop-offnumber.HOW TO USE THE PHARMACY PHONEORDER SYSTEMPhone Menu CALL 272-2309Have the medical record andprescription numbers ready when usingthe phone system.Press (1) to order a prescription1. Enter patient medical record numberfollowed by (#) key. Do not enter thezeros to the left of the number.2. Enter the prescription numberfollowed by the (#) key.3. Wait for status of prescription.4. Repeat for other meds.Press (2) to check the status of aprescription.Press (3) to check operation hours.Press (4) to receive the previous menuin Spanish.Press (0) to speak to pharmacy staffPress (*) to hear the menu again.Thank you for using our automatedsystem.Limitations on PrescriptionMedications for UNM Care andSCI PatientsCo-payments are due at time ofserviceFor each co-payment amount,Quantities are limited to a 30-daysupply or 100 count, whicheveris less per prescription or refill.Controlled substancerequirements from the Board ofPharmacyPhoto ID must be presentedwhen picking up a controlledsubstance.Reminder:Medication counseling isalways available if you have anyquestions.Thank you for using ourpharmacy .