Maintenance - Introduction to Lean Visual ... - Highways Agency

Visual DisplaysExamplesExamples of performance information that might be used to develop measures,and which are aligned with the Agency’s Motivating Success Toolkit, are:■ Product: CAT 1 Defect response time■ Product: Lane availability■ Product: Incident response time■ Service: Number of maintenance interventions■ Service: Number of complaints■ Right First Time: Number of defects■ Cost: Actual cost against cost forecast■ Time: Actual time against time forecast■ Safety: All Accident Frequency RateContinuous ImprovementVisual Displays provide information and tools that facilitate continuousperformance improvement at a team-level. Continuous improvement activity is akey part of Lean Visual Management and team performance is unlikely toimprove without it. Information and tools include:■ Current performance measures■ Improvement Suggestion SystemsPage 9Any printed copy of this document is considered uncontrolled. Controlled documents are maintainedelectronically and can be found on the Highways Agency’s PartnerNET at www.ha-partnernet.org.uk