Analysis of Sludge Formed in R.M.C Plant

Analysis of Sludge Formed in R.M.C Plant Analysis of Sludge Formed in R.M.C Plant

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Analysis of Sludge Formed in R.M.C PlantArjita Biswas and P.R AdaviDepartment of Civil Engineering, Maharashtra Institute of Technology, S.No.124, Paud Road, Kothrud, Pune 411038arjita@live.com----------------------------------------------------------------------------------------------------------------------------------------------.Abstract-- Ready-mixed concrete is used in the civilengineering and construction business, for example:bridge, free way, dam and buildings. In RMC plant,concrete is produced at plant and it is delivered to site.Initial setting time of concrete is 30 minutes. To prolongthe setting time, plasticizers are used in RMC.Pumpability and Flowability are the major issues in RMC;hence slump is the major criteria with the strength. Atransit mixer takes approximately 45min to 180 minutes todeliver concrete and return to the site depending on thedistance of site from the plant and other conditions. Someconcrete particles/ slurry stick to the blades of transitmixer, walls and floor of the transit mixer which isnormally termed as sludge in technical terms.Key words: Ready Mix Concrete, SludgeI. INTRODUCTIONREADYMIX concrete plant operations are large consumers ofwater. Sludge water is the waste wash water from concretemixing plants and agitator trucks. Approximately 200 litres ofwater are used to produce one cubic metre of concrete from acentral batch plant. The figure from a truck mix plant ishigher, at 300 litres. In addition approximately 500 - 1500litres of water are used to wash down the plant and yard at theend of each production day, plus 100 litres to wash out eachmixer - the central mixer and every truck used that day.With the growing demand for ready mixed concrete, thedisposal of sludge water is becoming an increasingenvironmental concern. Each working day approximately700–1300 litres of wash water are required for a singleconcrete Truck.Due to the large amount of suspended matter and highalkalinity untreated sludge water cannot be legally dischargedinto urban sewers. In general, the procedure for sludge waterdisposal utilizes two series-connected sedimentation basins.The first basin receives leftover concrete and wash water fromthe concrete plant and trucks.The overflow sludge water containing suspended fine particlesis transferred to the second basin. After a settling period, thewater from both basins is flushed to the municipal drains.Leftover concrete and sediment from the first basin andmuddy sludge from the second basin are placed in a landfill.The problem of Sludge is severe with:1. The older transit mixers2. More Detention time at site3. Failure of transit Mixer4. Climatic problem5. Severe traffic jam6. Any other unforeseen situation.As the time increases setting are at a faster rate, slump reducesdrastically and flowability reduces at a faster rate. It becomesmore difficult to remove the settled/ sticked sludge formed inthe transit mixer.Approximately 120-200 liters of water is used for cleaning ofeach transit mixture to remove the sludge from the blades oftransit mixtures, wall and floor of the transit mixer.II. BASIC OBJECTIVEBasic objective of the entire operation is To minimize the sludge formed during transportationof Ready Mix Concrete from Plant to site and Back. To minimize the water usage used during removal ofsludge formed in transit mixer and for cleaning of transitmixer. To find out alternative solution for reutilization ofsludge formed during transportation of Ready Mix Concreteand also from the fines coming out of Sediment tanks.Scope of Project: Analysis of data of daily production ofready mix concrete, sludge formed during the transportationof ready mix concrete form plant to site and back to the site,quantity of water used to wash the material.Production of Concrete and Sludge Formation in the month ofAugust: Daily production of concrete was recorded for thePlant for one month. The Concrete produced was of differentgrade but for simplicity we have considered the totalproduction per day ignoring the grade of concrete. Date wiseproduction of sludge was also recorded for three months.60

<strong>Analysis</strong> <strong>of</strong> <strong>Sludge</strong> <strong>Formed</strong> <strong>in</strong> R.M.C <strong>Plant</strong>Arjita Biswas and P.R AdaviDepartment <strong>of</strong> Civil Eng<strong>in</strong>eer<strong>in</strong>g, Maharashtra Institute <strong>of</strong> Technology, S.No.124, Paud Road, Kothrud, Pune 411038arjita@live.com----------------------------------------------------------------------------------------------------------------------------------------------.Abstract-- Ready-mixed concrete is used <strong>in</strong> the civileng<strong>in</strong>eer<strong>in</strong>g and construction bus<strong>in</strong>ess, for example:bridge, free way, dam and build<strong>in</strong>gs. In RMC plant,concrete is produced at plant and it is delivered to site.Initial sett<strong>in</strong>g time <strong>of</strong> concrete is 30 m<strong>in</strong>utes. To prolongthe sett<strong>in</strong>g time, plasticizers are used <strong>in</strong> RMC.Pumpability and Flowability are the major issues <strong>in</strong> RMC;hence slump is the major criteria with the strength. Atransit mixer takes approximately 45m<strong>in</strong> to 180 m<strong>in</strong>utes todeliver concrete and return to the site depend<strong>in</strong>g on thedistance <strong>of</strong> site from the plant and other conditions. Someconcrete particles/ slurry stick to the blades <strong>of</strong> transitmixer, walls and floor <strong>of</strong> the transit mixer which isnormally termed as sludge <strong>in</strong> technical terms.Key words: Ready Mix Concrete, <strong>Sludge</strong>I. INTRODUCTIONREADYMIX concrete plant operations are large consumers <strong>of</strong>water. <strong>Sludge</strong> water is the waste wash water from concretemix<strong>in</strong>g plants and agitator trucks. Approximately 200 litres <strong>of</strong>water are used to produce one cubic metre <strong>of</strong> concrete from acentral batch plant. The figure from a truck mix plant ishigher, at 300 litres. In addition approximately 500 - 1500litres <strong>of</strong> water are used to wash down the plant and yard at theend <strong>of</strong> each production day, plus 100 litres to wash out eachmixer - the central mixer and every truck used that day.With the grow<strong>in</strong>g demand for ready mixed concrete, thedisposal <strong>of</strong> sludge water is becom<strong>in</strong>g an <strong>in</strong>creas<strong>in</strong>genvironmental concern. Each work<strong>in</strong>g day approximately700–1300 litres <strong>of</strong> wash water are required for a s<strong>in</strong>gleconcrete Truck.Due to the large amount <strong>of</strong> suspended matter and highalkal<strong>in</strong>ity untreated sludge water cannot be legally discharged<strong>in</strong>to urban sewers. In general, the procedure for sludge waterdisposal utilizes two series-connected sedimentation bas<strong>in</strong>s.The first bas<strong>in</strong> receives leftover concrete and wash water fromthe concrete plant and trucks.The overflow sludge water conta<strong>in</strong><strong>in</strong>g suspended f<strong>in</strong>e particlesis transferred to the second bas<strong>in</strong>. After a settl<strong>in</strong>g period, thewater from both bas<strong>in</strong>s is flushed to the municipal dra<strong>in</strong>s.Leftover concrete and sediment from the first bas<strong>in</strong> andmuddy sludge from the second bas<strong>in</strong> are placed <strong>in</strong> a landfill.The problem <strong>of</strong> <strong>Sludge</strong> is severe with:1. The older transit mixers2. More Detention time at site3. Failure <strong>of</strong> transit Mixer4. Climatic problem5. Severe traffic jam6. Any other unforeseen situation.As the time <strong>in</strong>creases sett<strong>in</strong>g are at a faster rate, slump reducesdrastically and flowability reduces at a faster rate. It becomesmore difficult to remove the settled/ sticked sludge formed <strong>in</strong>the transit mixer.Approximately 120-200 liters <strong>of</strong> water is used for clean<strong>in</strong>g <strong>of</strong>each transit mixture to remove the sludge from the blades <strong>of</strong>transit mixtures, wall and floor <strong>of</strong> the transit mixer.II. BASIC OBJECTIVEBasic objective <strong>of</strong> the entire operation is To m<strong>in</strong>imize the sludge formed dur<strong>in</strong>g transportation<strong>of</strong> Ready Mix Concrete from <strong>Plant</strong> to site and Back. To m<strong>in</strong>imize the water usage used dur<strong>in</strong>g removal <strong>of</strong>sludge formed <strong>in</strong> transit mixer and for clean<strong>in</strong>g <strong>of</strong> transitmixer. To f<strong>in</strong>d out alternative solution for reutilization <strong>of</strong>sludge formed dur<strong>in</strong>g transportation <strong>of</strong> Ready Mix Concreteand also from the f<strong>in</strong>es com<strong>in</strong>g out <strong>of</strong> Sediment tanks.Scope <strong>of</strong> Project: <strong>Analysis</strong> <strong>of</strong> data <strong>of</strong> daily production <strong>of</strong>ready mix concrete, sludge formed dur<strong>in</strong>g the transportation<strong>of</strong> ready mix concrete form plant to site and back to the site,quantity <strong>of</strong> water used to wash the material.Production <strong>of</strong> Concrete and <strong>Sludge</strong> Formation <strong>in</strong> the month <strong>of</strong>August: Daily production <strong>of</strong> concrete was recorded for the<strong>Plant</strong> for one month. The Concrete produced was <strong>of</strong> differentgrade but for simplicity we have considered the totalproduction per day ignor<strong>in</strong>g the grade <strong>of</strong> concrete. Date wiseproduction <strong>of</strong> sludge was also recorded for three months.60


Frequency<strong>Sludge</strong> <strong>in</strong> Cu.m<strong>Sludge</strong> <strong>in</strong> Cu.mAKGEC INTERNATIONAL JOURNAL OF TECHNOLOGY, Vol. 2, No. 2TABLE 1 Production <strong>of</strong> Concrete and <strong>Sludge</strong> Formation <strong>in</strong> the month <strong>of</strong> AugustDateProduction <strong>in</strong>Cu.m<strong>in</strong>Aug<strong>Sludge</strong><strong>in</strong> Cu.m<strong>in</strong> AugProduction<strong>in</strong> Cu.m <strong>in</strong>sep<strong>Sludge</strong><strong>in</strong> Cu.m<strong>in</strong> sepProduction <strong>in</strong>Cu.m <strong>in</strong>Oct<strong>Sludge</strong><strong>in</strong>Cu.m <strong>in</strong>Oct01 95 1.6 202 2.47 100 1.6102 112 1.61 48 1.39 300 2.9503 78 1.55 210 2.49 360 3.1704 230 2.31 260 2.95 310 2.6605 118 1.64 320 3.45 80 1.5606 230 2.78 270 3 220 2.2507 215 6 215 2.55 200 2.1908 90 1.58 190 2.25 240 2.3409 110 4.5 110 1.63 210 2.2110 175 1.71 310 3.21 120 1.6311 58 1.44 170 2.1 250 2.412 64 1.46 180 2.06 70 1.5313 220 2.17 190 2.31 180 1.7314 180 1.73 120 1.69 190 2.1415 125 1.65 150 1.85 220 2.2716 230 2.79 210 2.53 270 2.3917 117 1.63 215 2.74 300 2.8918 110 1.62 110 1.59 350 3.1519 220 2.24 135 1.73 160 1.6220 68 1.48 155 1.91 320 321 72 1.51 200 2.4 300 2.9322 52 1.43 215 2.64 270 2.3823 50 1.42 170 2.15 220 2.2824 71 1.5 112 1.65 210 2.2225 60 1.47 146 1.82 270 2.4226 120 4.55 185 2.21 150 1.6727 90 1.58 315 3.27 290 2.4528 80 1.54 300 3.33 225 2.329 75 1.55 180 2.09 180 1.8830 80 1.55 190 2.35 240 2.37Total6805 68.59 5783 81 6565 68.59Individual Value Plot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> Cu.mBoxplot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> Cu.m654321Figure 1 Boxplot <strong>of</strong> sludge <strong>in</strong> m 3 for August.123456<strong>Sludge</strong> <strong>in</strong> Cu.mFigure 3 Individual value plot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> m 3 for August.2520Histogram (with Normal Curve) <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> Cu.mMean 2.038StDev 1.076N 3165Scatterplot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> Cu.m vs Production <strong>in</strong> Cu.m1541032500 1 2 3 4 5 6<strong>Sludge</strong> <strong>in</strong> Cu.mFigure 2 Histogram <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> m 3 for August.150100150200250Production <strong>in</strong> Cu.mFigure 4 Scatter plot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> m 3 vs Production <strong>in</strong> m 3 for Aug.61


FrequencyResidualPercentResidualAKGEC INTERNATIONAL JOURNAL OF TECHNOLOGY, Vol. 2, No. 2Statistical <strong>Analysis</strong> <strong>of</strong> <strong>Sludge</strong>TABLE 2 BASIC DESCRIPTIVE STATISTICS OF SLUDGE FOR THE MONTH OF AUGUSTVariabl Mea SE St. Variance Coeff Var M<strong>in</strong> Max Range Median Q1 Q3e n Mean Dev<strong>Sludge</strong> 2.03 0.193 1.076 1.159 52.81 1.42 6.0 4.58 1.6 1.51 2.17m3 8Regression <strong>Analysis</strong>: <strong>Sludge</strong> <strong>in</strong> m 3 versus Production <strong>in</strong> m 3 for Month <strong>of</strong> August.The Regression Equation is : <strong>Sludge</strong> <strong>in</strong> m 3 = 1.01 + 0.00866 Production <strong>in</strong> m 3TABLE 3: REGRESSION ANALYSISPredictor Coef SE Coef T PConstant 1.0075 0.3842 2.62 0.014Production <strong>in</strong> m 3 0.008661 0.002887 3.00 0.005S = 0.956470 R-Sq = 23.7% R-Sq (adj) = 21.1%TABLE 4: ANALYSIS OF VARIANCESource DF SS MS F PRegression 1 8.2340 8.2340 9.00 0.005Residual Error 29 26.5302 0.9148Total 30 34.7642TABLE 5: UNUSUAL OBSERVATIONSObs Production <strong>Sludge</strong> <strong>in</strong> Fit SE Fit Residual St Resid<strong>in</strong> Cu.m Cu.m7 215 6.000 2.870 0.326 3.130 3.48R9 110 4.500 1.960 0.174 2.540 2.70R26 120 4.500 2.047 0.172 2.503 2.66RR denotes an observation with a large standardized residual. Pearson correlation <strong>of</strong> Production <strong>in</strong> m 3 and <strong>Sludge</strong> <strong>in</strong> m 3 = 0.487.999050101-3.0161284Normal Probability PlotResidual Plots for <strong>Sludge</strong> <strong>in</strong> Cu.m3210-1-1.5 0.0 1.5 3.01.5ResidualHistogram3210Versus Fits2.02.5Fitted ValueVersus Order3.0is also shown by the p-value for the estimated coefficient <strong>of</strong><strong>Sludge</strong> <strong>in</strong> Cu.m, which is 0.005. However the R 2 valueshows that <strong>Sludge</strong> <strong>in</strong> Cu.m expla<strong>in</strong>s 23.% <strong>of</strong> the variance <strong>in</strong>Production <strong>in</strong> Cu.m, <strong>in</strong>dicat<strong>in</strong>g that the model does not fits thedata extremely well.There are three outl<strong>in</strong>ers observation 7, 9and 26whereResidual is more than the standard Residual <strong>in</strong>dicat<strong>in</strong>g somespecial cause <strong>of</strong> variation.Thus from this result we understand that though there iscorrelation between the sludge produced and the Production <strong>of</strong>RMC other factors other then Production have to beconsidered for formation <strong>of</strong> sludge.0-101Residual23-1246810 12 14 16 18 20 22Observation OrderFigure 5 Residual plots for sludge <strong>in</strong> m 3 for the month <strong>of</strong> Aug.III. INTERPRETATION OF RESULTSThe p-value <strong>in</strong> the <strong>Analysis</strong> <strong>of</strong> Variance table (0.005) is lessthen 0.05 hence we reject the null hypothesis, <strong>in</strong>dicat<strong>in</strong>g thatthe relationship between <strong>Sludge</strong> <strong>in</strong> Cu.m and Production <strong>in</strong>Cu.m is statistically very significant at an α-level <strong>of</strong> .05. This24262830<strong>Analysis</strong> <strong>of</strong> Variance: <strong>Analysis</strong> Of Variance (ANOVA) helpsdeterm<strong>in</strong>e whether the variations are due to variabilitybetween or with<strong>in</strong> methods. The with<strong>in</strong>-method variations arevariations due to <strong>in</strong>dividual variation with<strong>in</strong> treatment groups,whereas the between-method variations are due to differencesbetween the methods. In other words, it helps assess thesources <strong>of</strong> variation that can be l<strong>in</strong>ked to the <strong>in</strong>dependentvariables and determ<strong>in</strong>e how those variables <strong>in</strong>teract andaffect the predicted variable.62


DataFrequencyPercentResidualDataSLUDGE ANALYSIS IN AN R.M.C PLANTThe ANOVA is based on the follow<strong>in</strong>g assumptions: The treatment data must be normally distributed. The variance must be the same for all treatments. All samples are randomly selected. All the samples are <strong>in</strong>dependent.<strong>Analysis</strong> <strong>of</strong> variance tests the null hypothesis that all thepopulation means are equal at a significance level α:The null hypothesis will beH 0 : μ 1 (<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> Aug ) = μ 2 (<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong>Sept) = μ 3 (<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> Oct)The Alternate hypothesis will beH a : μ 1 (<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> Aug ) ≠ μ 2 (<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong>Sept) ≠ μ 3 (<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> Oct).TABLE 6 ONE-WAY ANOVA: SLUDGE IN m 3 FORTHE MONTHS OF AUGUST, SEPTEMBER, OCTOBERUSING MINITABSource DF SS MS F PFactor 2 1.312 0.656 1.13 0.328Error 87 50.582 0.581Total 89 51.894S = 0.7625 R-Sq = 2.53% R-Sq(adj) = 0.29%Level N Mean StDev<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> Aug 30 2.0530 1.0918<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> sep 30 2.3270 0.5634<strong>Sludge</strong> <strong>in</strong>Cu.m <strong>in</strong> Oct 30 2.2863 0.4846Individual 95% CIs For Mean Based onPooled StDevLevel ---------+---------+---------+---------+<strong>Sludge</strong> <strong>in</strong> m 3 <strong>in</strong> Aug (----------*----------)<strong>Sludge</strong> <strong>in</strong> m 3 <strong>in</strong> sep (----------*----------)<strong>Sludge</strong> <strong>in</strong> m 3 <strong>in</strong> Oct (----------*-----------)---------+---------+---------+---------+2.00 2.25 2.50 2.75Pooled St Dev = 0.7625Individual Value Plot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> August, <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> september, <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> october654321<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> August <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> september <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> octoberFi gure 7 Individual Value plot <strong>of</strong> sludge <strong>in</strong> m 3Residual Plots for <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> August, <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> september, <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> octoberNormal Probability Plot99.99990501010.1-2024ResidualHistogram40Versus Fits4.53.01.50.02.12.22.3Fitted Value30Boxplot <strong>of</strong> <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> August, <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> september, <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> october65420100-101 2Residual34Figure 8 Residual Plot <strong>of</strong> sludge for the months <strong>of</strong> August,September and October.321<strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> August <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> september <strong>Sludge</strong> <strong>in</strong> Cu.m <strong>in</strong> octoberFigure 6 Box plot <strong>of</strong> <strong>Sludge</strong> for the monhs <strong>of</strong> Aug, Sept, OctInterpretation <strong>of</strong> Results: From M<strong>in</strong>itab we f<strong>in</strong>d F stat= 1.33,from F-table the critical value <strong>of</strong> F for α = 0.05 with thedegrees <strong>of</strong> freedom n 1 =2 and n 2 =87 is 3.1. Because 3.1 isgreater than 1.33, we cannot reject the null hypothesis. Weconclude that there is not a statistically significant differencebetween the means <strong>of</strong> formation <strong>of</strong> sludge <strong>in</strong> Cu.m <strong>in</strong> themonth <strong>of</strong> August , September and October i.e there is novariation <strong>in</strong> the formation <strong>of</strong> sludge with respect to time..63


SLUDGE ANALYSIS IN AN R.M.C PLANTand October i.e there is no variation <strong>in</strong> the formation <strong>of</strong>sludge with respect to time.The cause and effect diagram helped us to identify thepossible causes for formation <strong>of</strong> sludge and by study<strong>in</strong>g each<strong>of</strong> the above process <strong>in</strong> depth we would be able to effectimprovements <strong>in</strong> each <strong>of</strong> the processes and how theimprovement <strong>in</strong> processes could reduce formation <strong>of</strong> sludgeVI. REFERENCES1. Seung Heon Han, Myung J<strong>in</strong> Chae, keon Soon, Ho Dong Ryu. SixSigma Based Approach to improve performance <strong>in</strong> ConstructionOperations, Journal <strong>of</strong> Management <strong>in</strong> Eng<strong>in</strong>eer<strong>in</strong>g, Vol-24, No 1,Jan 2008, pp 21- 31.2. Low Sui Pheng, Mok Sze Hui. Implement<strong>in</strong>g and Apply<strong>in</strong>g SixSigma <strong>in</strong> Construction, Journal <strong>of</strong> Construction Eng<strong>in</strong>eer<strong>in</strong>g andManagement, Vol.130, No 4, Aug 2004 , pp 482-489.3. Frederick Buggie, Implement<strong>in</strong>g and Apply<strong>in</strong>g Six Sigma <strong>in</strong>Construction, Journal <strong>of</strong> Construction Eng<strong>in</strong>eer<strong>in</strong>g andManagement, Vol.130, No 4, Aug 2004 , pp 482-489.4. Forrest . W. Breyfogle Implement<strong>in</strong>g Six Sigma, IIndEdition,John Wiley and Sons Publication.5. Peter Pande, Robert Neuman, Roland R Cavanagh. The Six SigmaWay, Tata McGraw-hill Publish<strong>in</strong>g Co. Ltd.6. Ahire, S., Landeros, R., Golhar, D. Total quality management: aliterature review and an agenda for future research, Production andOperations Management, pp. 277-307.7. Sousa, R., Voss. Quality management Re-visited: a ReflectiveReview and Agenda for Future Research, Journal <strong>of</strong> OperationsManagement, vol. 20, pp 91-109.8. L<strong>in</strong>derman, K., Schroeder, R., Zaheer, S., Choo. Six Sigma: Agoal theoretic perspective. Journal <strong>of</strong> Operations Management, Vol.21, No. 2, Mar., pp. 193-203.9. Za<strong>in</strong>, Z., Dale, B., Kehoe. Total quality management: anexam<strong>in</strong>ation <strong>of</strong> the writ<strong>in</strong>gs from a UK perspective, The TQMMagaz<strong>in</strong>e, vol. 13, num. 2, Feb., pp. 129-137.10. Dean, J., Bowen. Manag<strong>in</strong>g theory and total quality: improv<strong>in</strong>gresearch and practice through theory development, Academy <strong>of</strong>Management Review, Vol. 19, No. 3, pp. 392.418.11. Harry. Six Sigma: A Breakthrough Strategy for Pr<strong>of</strong>itability,Quality Progress, vol. 31, num. 5, May, pg. 60-6265

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