Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

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C. TRANSLATION AND INTERPRETATION SERVICESWritten Translation Services1. Which of the following types of written materials are available to your clients in one or morelanguages other than English?One Twonon- non- Three or moreEnglish English non-EnglishMARK ALL THAT APPLY Language Languages Languagesa.In-take forms ............................ ~ ~ ~b. Materials regarding services available to clients ~ ~ ~c. Materials on how to access and appropriately use ~ ~ ~services ...............................d. Health education materials ................. ~ ~ ~e. Patient care instructions and forms ........... ~ ~ ~f. Medication instructions and forms ............ ~ ~ ~g. Grievance/complaint procedures and forms .... ~ ~ ~h. Client satisfaction questionnaires/surveys ...... ~ ~ ~i. Notification of language assistance ~ ~ ~~ Other, please specify _______________________________________~ None of the above2. Which of the following activities are used to develop written materials in languages other thanEnglish?MARK ALL THAT APPLY~ Verbatim translations from English into other languages~ Translations into other languages that are sensitive to specialized terms or concepts used in bothlanguages~ Translations into other languages that are prepared for the reading levels needed by persons withlimited English proficiency (LEP)~ Community input to ensure cultural sensitivity and appropriateness (e.g., pretest with focusgroups, community-based organizations, or members with LEP)~ Translated materials (from English into other languages) are back-translated into English~ Materials are originally developed in languages other than English~ Don’t know~ None of the aboveCOSMOS Corporation, December 2003 7
3. Which of the following practices generally apply to the translations of written materials provided byyour agency to its clients?MARK ALL THAT APPLY~ Specific training and/or demonstrated ability to write professionally in the language of interest isrequired~ Specific training and/or demonstrated ability to write to the reading and comprehension level of theaudience in the language of interest is required~ Don’t know~ None of the above4. Which of the following entities provide review and/or approval of translated materials and productsavailable to your clients?MARK ALL THAT APPLY~ State Health Department~ Local board of health or other governing body~ An agency internal working group or body~ An external group (e.g. community members, community-based organizations)~ Client focus groups~ Other, please specify _______________________________________~ Don’t know~ None of the above5. Does your agency set and monitor targets or threshold levels for which vital documents and otherwritten materials are translated to meet the language needs of your clients?~ Yes ! go to 5a~ No ! go to 6~ Don’t know ! go to 65a. What percentage or number of clients who speak a language other than English is used as thetarget or minimum threshold for translating materials into that language?Percentage ___________Number ___________~ No minimum threshold~ Don’t knowCOSMOS Corporation, December 2003 8
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Developing a Self-Assessment Toolfo
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ContentsChaptersPage1. Introduction
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Chapter 1Introduction
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While many LPHAs currently provide
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LPHAs include: adult and child immu
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Professions Education Partnership A
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Chapter 2Methodology for Developing
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Public Health Practice Program Offi
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assess their own beliefs and have k
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communicate with, and clearly under
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2.1.6 Identifying Key Components of
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Given these persistent disparities
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(Exhibit 2-2, Continued)DOMAIN / KE
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limited to the actual clinical enco
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Chapter 3Project Results and Recomm
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local board of health. PEP and PAG
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numerous promising CLAS practices a
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References
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Becker, M.H., and L.A. Maiman, “S
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Frye, B., “Health Care Decision M
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Marin, G., “Defining Culturally A
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Perkins, Jane, “Overcoming Langua
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U.S. Bureau of the Census, “Censu
Page 47 and 48: Appendix AMembership Lists of the P
Page 49 and 50: Appendix A-1Developing a Self-Asses
Page 51 and 52: Appendix A-2Developing a Self-Asses
Page 53 and 54: Appendix B-1Overview of Eight CLAS
Page 55 and 56: Domain 3: Culturally Inclusive Heal
Page 57 and 58: understanding of diversity issues i
Page 59 and 60: Appendix B-2Conceptual Framework fo
Page 61 and 62: Appendix CLPHA Director or Designee
Page 63 and 64: Pre-Interview Script for LPHA Direc
Page 65 and 66: 3b. Which of the following are refl
Page 67 and 68: 6. Does your agency have a formal p
Page 69 and 70: 10. Which of the following describe
Page 71 and 72: Post-Interview Script for LPHA Dire
Page 73 and 74: Appendix DStaffing Questionnaire
Page 75 and 76: A. QUALITY MONITORING AND IMPROVEME
Page 77 and 78: B. MANAGEMENT INFORMATION SYSTEMS (
Page 79 and 80: 7. Please indicate, if you know, th
Page 81 and 82: 1c. Please indicate for which categ
Page 83 and 84: 6. Please indicate for which catego
Page 85 and 86: 10. Which of the following topical
Page 87 and 88: 17. Which of the following benefits
Page 89 and 90: 4. Which of the following strategie
Page 91 and 92: Appendix EClient Services Questionn
Page 93 and 94: A. QUALITY MONITORING AND IMPROVEME
Page 95 and 96: 6b.Which of the following community
Page 97: 3. Please report or estimate what p
Page 101 and 102: Oral Interpretation Services10. Whi
Page 103 and 104: 16. At which of the following key e
Page 105 and 106: 3. Which of the following kinds of
Page 107 and 108: Appendix FPilot Test Response Form
Page 109 and 110: RESPONDENT EVALUATIONOF THE QUESTIO
Page 111 and 112: Appendix GCLAS in MCOs Study Data C
Page 113 and 114: position, as titles will likely var
Page 115 and 116: complex and uncertain at the time t
Page 117 and 118: 1. Incorporate a confirmation pre-c
Page 119 and 120: Exhibit 2DATA COLLECTION PROCESSSen
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