Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

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C. DIVERSITY TRAININGThis section includes questions about language training and cultural competence or diversity training thatmay be provided to your staff, contractors, and/or partnership members. Cultural competence or diversitytraining would include any instructional effort that addresses and promotes greater understanding ofdiversity issues in general (race/ethnicity, sex/gender, religion, region, sexual orientation, etc.), or morespecifically, the unique needs and preferences of diverse groups represented by your clients. Pleaseanswer about diversity training programs that are either stand-alone or integrated with other training, andwhether or not they are operated internally or by contractors.1. Please indicate for which of the following your agency provides opportunities to learn languagesother than English that are commonly spoken by the clients they serve?MARK ALL THAT APPLY~ Employed staff ! go to 1a~ Contractors ! go to 1a~ Partnership members ! go to 1a~ Don’t know ! go to 2~ None of above ! go to 21a. Which of the following features apply to the language training opportunities for employed staff,contractors, and/or partnership members?MARK ALL THAT APPLY~ Opportunities on an as-needed basis~ Opportunities at regular intervals on an ongoing basis~ Opportunities to attend or participate during standard work hours~ Training funded by the Federal government~ Training funded by the State~ Training funded by the local board of health or other governing body~ Other, please specify _______________________________________~ Don’t know~ None of the above1b. How are employed staff, contractors, and/or partnership members informed of the availability oflanguage training opportunities?MARK ALL THAT APPLY~ Initial orientation (employment, contract, or membership)~ Notices via agency bulletin boards or newsletters~ Meetings~ Through other in-service, continuing education, and professional development opportunities~ Other, please specify _______________________________________~ Don’t know~ None of the aboveCOSMOS Corporation, December 2003 7
1c. Please indicate for which categories language training is available, and is available with medicalterminology covered (regardless if categories represent staff, contractors, or partnership members).MARK All THAT APPLYAvailableAvailablewith MedicalTerminologyCovereda. Executive level administrators ............................ ~ ~b. Supervisors and program managers ....................... ~ ~c. Client services staff .................................... ~ ~d. Physicians ........................................... ~ ~e. Dentists ............................................. ~ ~f. Physician assistants and nurse practitioners ................ ~ ~g. Nursing professionals .................................. ~ ~h. Pharmacy, lab, and X-ray personnel ....................... ~ ~i. Allied or associated health professionals ................... ~ ~i. Front line personnel (appointment clerks, receptionist,secretaries) ..........................................~ ~k. Information specialists .................................. ~ ~~ Others, please specify ____________________________~ Don’t know~ None of the above~ Not applicable2. Please indicate to which of the following your agency provides cultural competence or diversitytraining to strengthen the ability to serve diverse patient populations?MARK ALL THAT APPLY~ Employed staff ! go to 3~ Contractors ! go to 3~ Partnership members ! go to 3~ Don’t know ! go to 18~ None of the above ! go to 18COSMOS Corporation, December 2003 8
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Developing a Self-Assessment Toolfo
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ContentsChaptersPage1. Introduction
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Chapter 1Introduction
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While many LPHAs currently provide
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LPHAs include: adult and child immu
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Professions Education Partnership A
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Chapter 2Methodology for Developing
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Public Health Practice Program Offi
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assess their own beliefs and have k
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communicate with, and clearly under
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2.1.6 Identifying Key Components of
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Given these persistent disparities
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(Exhibit 2-2, Continued)DOMAIN / KE
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limited to the actual clinical enco
Page 29 and 30: Chapter 3Project Results and Recomm
Page 31 and 32: local board of health. PEP and PAG
Page 33 and 34: numerous promising CLAS practices a
Page 35 and 36: References
Page 37 and 38: Becker, M.H., and L.A. Maiman, “S
Page 39 and 40: Frye, B., “Health Care Decision M
Page 41 and 42: Marin, G., “Defining Culturally A
Page 43 and 44: Perkins, Jane, “Overcoming Langua
Page 45 and 46: U.S. Bureau of the Census, “Censu
Page 47 and 48: Appendix AMembership Lists of the P
Page 49 and 50: Appendix A-1Developing a Self-Asses
Page 51 and 52: Appendix A-2Developing a Self-Asses
Page 53 and 54: Appendix B-1Overview of Eight CLAS
Page 55 and 56: Domain 3: Culturally Inclusive Heal
Page 57 and 58: understanding of diversity issues i
Page 59 and 60: Appendix B-2Conceptual Framework fo
Page 61 and 62: Appendix CLPHA Director or Designee
Page 63 and 64: Pre-Interview Script for LPHA Direc
Page 65 and 66: 3b. Which of the following are refl
Page 67 and 68: 6. Does your agency have a formal p
Page 69 and 70: 10. Which of the following describe
Page 71 and 72: Post-Interview Script for LPHA Dire
Page 73 and 74: Appendix DStaffing Questionnaire
Page 75 and 76: A. QUALITY MONITORING AND IMPROVEME
Page 77 and 78: B. MANAGEMENT INFORMATION SYSTEMS (
Page 79: 7. Please indicate, if you know, th
Page 83 and 84: 6. Please indicate for which catego
Page 85 and 86: 10. Which of the following topical
Page 87 and 88: 17. Which of the following benefits
Page 89 and 90: 4. Which of the following strategie
Page 91 and 92: Appendix EClient Services Questionn
Page 93 and 94: A. QUALITY MONITORING AND IMPROVEME
Page 95 and 96: 6b.Which of the following community
Page 97 and 98: 3. Please report or estimate what p
Page 99 and 100: 3. Which of the following practices
Page 101 and 102: Oral Interpretation Services10. Whi
Page 103 and 104: 16. At which of the following key e
Page 105 and 106: 3. Which of the following kinds of
Page 107 and 108: Appendix FPilot Test Response Form
Page 109 and 110: RESPONDENT EVALUATIONOF THE QUESTIO
Page 111 and 112: Appendix GCLAS in MCOs Study Data C
Page 113 and 114: position, as titles will likely var
Page 115 and 116: complex and uncertain at the time t
Page 117 and 118: 1. Incorporate a confirmation pre-c
Page 119 and 120: Exhibit 2DATA COLLECTION PROCESSSen
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