Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

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4. From which of the following additional groups does your agency utilize input on policies related toservices specifically for culturally and linguistically diverse groups?MARK ALL THAT APPLY~ State Department of Health~ Other State agency~ Management and supervisors within your local health agency~ Physicians, nurses, other clinical staff~ Client services staff~ Front line personnel (appointment clerks, receptionists, secretaries)~ Information specialists~ Local community leaders and liaisons involved with community health issues and networks~ Faith-based organizations representing local communities~ Civic organizations representing local communities~ Consumer or advocacy groups~ Other, please specify _____________________________________________~ Don’t know~ None of the above~ Declined5. Does your agency conduct periodic needs assessments of community and/or clients’ needs?~ Yes ! go to 5a~ No ! go to 6~ Don’t know ! go to 6~ Declined ! go to 65a. Do these assessments include a component that specifically measures the need for culturallyand linguistically appropriate services?~ Yes~ No ! go to 6 ~ Don’t know~ Declined5b. Which of the following sources does your agency use to assess the need for culturally andlinguistically appropriate services (for clients or service area)?MARK ALL THAT APPLY~ U.S. Census data~ Client utilization data~ Data from school systems and community organizations~ Focus groups research~ Other, please specify _____________________________________________~ Don’t know~ DeclinedCOSMOS Corporation, December 2003 5
6. Does your agency have a formal plan for improving the quality of services provided to your clients?~ Yes ! go to 6a~ No ! go to 7~ Don’t know ! go to 7~ Declined ! go to 76a. Does your agency’s plan include a component that improves the quality of services providedspecifically to culturally and linguistically diverse clients?~ Yes~ No~ Don’t know~ Declined7. Which of the following activities does your agency use to monitor the quality of culturally andlinguistically appropriate services?MARK ALL THAT APPLY~ Collection, review, and analysis of quality outcome data~ Client satisfaction surveys~ Internal working group or committee~ Grievance and complaint tracking~ Chart reviews or audits~ Client focus groups~ Other, please specify _____________________________~ Don’t know~ None of the above~ Declined8. Is there a position in your agency specifically designated to promote and coordinate culturally andlinguistically appropriate services?~ Yes ! go to 8a~ No ! go to 9~ Don’t know ! go to 9~ Declined ! go to 98a. This position is:~ A volunteer~ A full-time staff position~ A part-time staff position~ Currently in the planning phaseCOSMOS Corporation, December 2003 6
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Developing a Self-Assessment Toolfo
Page 3 and 4:
ContentsChaptersPage1. Introduction
Page 5 and 6:
Chapter 1Introduction
Page 7 and 8:
While many LPHAs currently provide
Page 9 and 10:
LPHAs include: adult and child immu
Page 11 and 12:
Professions Education Partnership A
Page 13 and 14:
Chapter 2Methodology for Developing
Page 15 and 16: Public Health Practice Program Offi
Page 17 and 18: assess their own beliefs and have k
Page 19 and 20: communicate with, and clearly under
Page 21 and 22: 2.1.6 Identifying Key Components of
Page 23 and 24: Given these persistent disparities
Page 25 and 26: (Exhibit 2-2, Continued)DOMAIN / KE
Page 27 and 28: limited to the actual clinical enco
Page 29 and 30: Chapter 3Project Results and Recomm
Page 31 and 32: local board of health. PEP and PAG
Page 33 and 34: numerous promising CLAS practices a
Page 35 and 36: References
Page 37 and 38: Becker, M.H., and L.A. Maiman, “S
Page 39 and 40: Frye, B., “Health Care Decision M
Page 41 and 42: Marin, G., “Defining Culturally A
Page 43 and 44: Perkins, Jane, “Overcoming Langua
Page 45 and 46: U.S. Bureau of the Census, “Censu
Page 47 and 48: Appendix AMembership Lists of the P
Page 49 and 50: Appendix A-1Developing a Self-Asses
Page 51 and 52: Appendix A-2Developing a Self-Asses
Page 53 and 54: Appendix B-1Overview of Eight CLAS
Page 55 and 56: Domain 3: Culturally Inclusive Heal
Page 57 and 58: understanding of diversity issues i
Page 59 and 60: Appendix B-2Conceptual Framework fo
Page 61 and 62: Appendix CLPHA Director or Designee
Page 63 and 64: Pre-Interview Script for LPHA Direc
Page 65: 3b. Which of the following are refl
Page 69 and 70: 10. Which of the following describe
Page 71 and 72: Post-Interview Script for LPHA Dire
Page 73 and 74: Appendix DStaffing Questionnaire
Page 75 and 76: A. QUALITY MONITORING AND IMPROVEME
Page 77 and 78: B. MANAGEMENT INFORMATION SYSTEMS (
Page 79 and 80: 7. Please indicate, if you know, th
Page 81 and 82: 1c. Please indicate for which categ
Page 83 and 84: 6. Please indicate for which catego
Page 85 and 86: 10. Which of the following topical
Page 87 and 88: 17. Which of the following benefits
Page 89 and 90: 4. Which of the following strategie
Page 91 and 92: Appendix EClient Services Questionn
Page 93 and 94: A. QUALITY MONITORING AND IMPROVEME
Page 95 and 96: 6b.Which of the following community
Page 97 and 98: 3. Please report or estimate what p
Page 99 and 100: 3. Which of the following practices
Page 101 and 102: Oral Interpretation Services10. Whi
Page 103 and 104: 16. At which of the following key e
Page 105 and 106: 3. Which of the following kinds of
Page 107 and 108: Appendix FPilot Test Response Form
Page 109 and 110: RESPONDENT EVALUATIONOF THE QUESTIO
Page 111 and 112: Appendix GCLAS in MCOs Study Data C
Page 113 and 114: position, as titles will likely var
Page 115 and 116: complex and uncertain at the time t
Page 117 and 118:
1. Incorporate a confirmation pre-c
Page 119 and 120:
Exhibit 2DATA COLLECTION PROCESSSen
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