Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

Pre-Interview Script for LPHA DirectorThank you for agreeing to participate in this interview. The [insert name of fundingagency], is sponsoring this study as a benchmark for future research on the growing efforts oflocal public health agencies to provide quality services to all clients—when populations arebecoming increasingly diverse. Your agency’s participation in this study contributes to greaterunderstanding of health care provision in the U.S. The interview will take approximately 15minutes.As stated in the letter you recently received from [insert name of funding agency], thepurpose of collecting this information is to ascertain an accurate description of health carepolicies and practices that extend medical support or services to clients of diverse linguistic,national, or cultural backgrounds. Participation in this study does not require that your agencyhave any sort of policies or practices in place that address the particular needs of certaincultural groups. There are no expectations or judgments about services that are (or are not)offered by your agency.Finally, because organizational policies are sometimes sensitive issues, it is emphasizedthat none of the information provided will ever identify individual agencies that participate in thestudy. In the event that certain agencies report unique policies or practices that exceed currentstandards of care for diverse groups, prior permission will be requested from the participatingagency to highlight in future publications information provided from those responses only.Anonymity is assured.COSMOS Corporation, December 2003 2