Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

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(Appendix B-2 Continued)DOMAIN / KEY ELEMENT5. Management InformationSystems (MIS)A. MembersB. Staff6. Staffing PatternsA. Staff diversityB. Staff recruitment,retainment, andpromotion7. Staff Training andDevelopmentA. Diversity trainingprogramsB. Staff development8. Communication SupportA. Translation servicesB. Interpretation servicesSTUDY VARIABLESA. Members’ race/ethnicity recordedReasons members’ race/ethnicity not recordedRacial/ethnic composition of membershipMembers’ primary language recordedReasons members’ primary language not recordedPercentage of membership that speaks non-English primary languageB. Staff race/ethnicity recordedReasons staff race/ethnicity not recordedTypes of staff for whom r/e is recordedStaff linguistic capability recordedMethod of determining staff linguistic capabilityA. Racial/ethnic composition of staffPercent of bi- or multi-lingual staffInformation on staff diversity available to membersB. Types of staff covered in corporate diversity planStrategies utilized to recruit, retain, and promote diverse staffResources utilized to recruit diverse staffA. Frequency of diversity training programRacial/ethnic groups covered in diversity trainingDiverse groups other than r/e covered in diversity trainingTopical areas covered in diversity trainingResources and activities utilized in diversity trainingEntities responsible for conducting diversity trainingEntities responsible for developing diversity trainingDiversity training review and oversightDiversity training evaluation methodsCorporate support for diversity trainingBudget line for diversity trainingVarious benefits of providing staff diversity trainingVarious challenges of providing staff diversity trainingB. Types of staff for which diversity training is available or requiredTypes of staff receiving one-time or continuous diversity trainingStrategies for encouraging staff participation in diversity trainingStrategies for informing staff of diversity trainingA. Types of translated materials availableTranslation methods utilizedEntities responsible for reviewing or approving translated materialsIdentified minimum threshold for translated materialsMethods for determining translation needsData sources utilized to determine translation needsMembers for whom translated materials are availableMethods used to inform members of available translated materialsBudget line for translation activitiesB. Types of interpretation services availableCharacteristics of interpreters utilizedEntities responsible for reviewing or approving staffing and operationof interpretation servicesIdentified minimum threshold for interpretation servicesMethods for determining interpretation service needsNumber of interpreters available for membersMembers for whom interpretation services are availablePoints of service where interpretation services are availableMethods used to inform members of available interpretation servicesBudget line for interpretation servicesCOSMOS Corporation, December 2003 B-6
Appendix CLPHA Director or Designee Telephone Interview Protocol
Page 1 and 2:
Developing a Self-Assessment Toolfo
Page 3 and 4:
ContentsChaptersPage1. Introduction
Page 5 and 6:
Chapter 1Introduction
Page 7 and 8:
While many LPHAs currently provide
Page 9 and 10: LPHAs include: adult and child immu
Page 11 and 12: Professions Education Partnership A
Page 13 and 14: Chapter 2Methodology for Developing
Page 15 and 16: Public Health Practice Program Offi
Page 17 and 18: assess their own beliefs and have k
Page 19 and 20: communicate with, and clearly under
Page 21 and 22: 2.1.6 Identifying Key Components of
Page 23 and 24: Given these persistent disparities
Page 25 and 26: (Exhibit 2-2, Continued)DOMAIN / KE
Page 27 and 28: limited to the actual clinical enco
Page 29 and 30: Chapter 3Project Results and Recomm
Page 31 and 32: local board of health. PEP and PAG
Page 33 and 34: numerous promising CLAS practices a
Page 35 and 36: References
Page 37 and 38: Becker, M.H., and L.A. Maiman, “S
Page 39 and 40: Frye, B., “Health Care Decision M
Page 41 and 42: Marin, G., “Defining Culturally A
Page 43 and 44: Perkins, Jane, “Overcoming Langua
Page 45 and 46: U.S. Bureau of the Census, “Censu
Page 47 and 48: Appendix AMembership Lists of the P
Page 49 and 50: Appendix A-1Developing a Self-Asses
Page 51 and 52: Appendix A-2Developing a Self-Asses
Page 53 and 54: Appendix B-1Overview of Eight CLAS
Page 55 and 56: Domain 3: Culturally Inclusive Heal
Page 57 and 58: understanding of diversity issues i
Page 59: Appendix B-2Conceptual Framework fo
Page 63 and 64: Pre-Interview Script for LPHA Direc
Page 65 and 66: 3b. Which of the following are refl
Page 67 and 68: 6. Does your agency have a formal p
Page 69 and 70: 10. Which of the following describe
Page 71 and 72: Post-Interview Script for LPHA Dire
Page 73 and 74: Appendix DStaffing Questionnaire
Page 75 and 76: A. QUALITY MONITORING AND IMPROVEME
Page 77 and 78: B. MANAGEMENT INFORMATION SYSTEMS (
Page 79 and 80: 7. Please indicate, if you know, th
Page 81 and 82: 1c. Please indicate for which categ
Page 83 and 84: 6. Please indicate for which catego
Page 85 and 86: 10. Which of the following topical
Page 87 and 88: 17. Which of the following benefits
Page 89 and 90: 4. Which of the following strategie
Page 91 and 92: Appendix EClient Services Questionn
Page 93 and 94: A. QUALITY MONITORING AND IMPROVEME
Page 95 and 96: 6b.Which of the following community
Page 97 and 98: 3. Please report or estimate what p
Page 99 and 100: 3. Which of the following practices
Page 101 and 102: Oral Interpretation Services10. Whi
Page 103 and 104: 16. At which of the following key e
Page 105 and 106: 3. Which of the following kinds of
Page 107 and 108: Appendix FPilot Test Response Form
Page 109 and 110: RESPONDENT EVALUATIONOF THE QUESTIO
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Appendix GCLAS in MCOs Study Data C
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position, as titles will likely var
Page 115 and 116:
complex and uncertain at the time t
Page 117 and 118:
1. Incorporate a confirmation pre-c
Page 119 and 120:
Exhibit 2DATA COLLECTION PROCESSSen
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