Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

(Appendix B-2 Continued)DOMAIN / KEY ELEMENT5. Management InformationSystems (MIS)A. MembersB. Staff6. Staffing PatternsA. Staff diversityB. Staff recruitment,retainment, andpromotion7. Staff Training andDevelopmentA. Diversity trainingprogramsB. Staff development8. Communication SupportA. Translation servicesB. Interpretation servicesSTUDY VARIABLESA. Members’ race/ethnicity recordedReasons members’ race/ethnicity not recordedRacial/ethnic composition of membershipMembers’ primary language recordedReasons members’ primary language not recordedPercentage of membership that speaks non-English primary languageB. Staff race/ethnicity recordedReasons staff race/ethnicity not recordedTypes of staff for whom r/e is recordedStaff linguistic capability recordedMethod of determining staff linguistic capabilityA. Racial/ethnic composition of staffPercent of bi- or multi-lingual staffInformation on staff diversity available to membersB. Types of staff covered in corporate diversity planStrategies utilized to recruit, retain, and promote diverse staffResources utilized to recruit diverse staffA. Frequency of diversity training programRacial/ethnic groups covered in diversity trainingDiverse groups other than r/e covered in diversity trainingTopical areas covered in diversity trainingResources and activities utilized in diversity trainingEntities responsible for conducting diversity trainingEntities responsible for developing diversity trainingDiversity training review and oversightDiversity training evaluation methodsCorporate support for diversity trainingBudget line for diversity trainingVarious benefits of providing staff diversity trainingVarious challenges of providing staff diversity trainingB. Types of staff for which diversity training is available or requiredTypes of staff receiving one-time or continuous diversity trainingStrategies for encouraging staff participation in diversity trainingStrategies for informing staff of diversity trainingA. Types of translated materials availableTranslation methods utilizedEntities responsible for reviewing or approving translated materialsIdentified minimum threshold for translated materialsMethods for determining translation needsData sources utilized to determine translation needsMembers for whom translated materials are availableMethods used to inform members of available translated materialsBudget line for translation activitiesB. Types of interpretation services availableCharacteristics of interpreters utilizedEntities responsible for reviewing or approving staffing and operationof interpretation servicesIdentified minimum threshold for interpretation servicesMethods for determining interpretation service needsNumber of interpreters available for membersMembers for whom interpretation services are availablePoints of service where interpretation services are availableMethods used to inform members of available interpretation servicesBudget line for interpretation servicesCOSMOS Corporation, December 2003 B-6