Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

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AppendicesA. Membership Lists <strong>of</strong> the Project Expert Panel and Federal Project Advisory GroupB. CLAS Conceptual FrameworkC. LPHA Director or Designee Telephone Interview ProtocolD. Staffing QuestionnaireE. Client Services QuestionnaireF. Pilot Test Response FormG. CLAS in MCOs Study Data Collection PlanCOSMOS Corporation, December 2003iv
Chapter 1Introduction
Page 1 and 2: Developing a Self-Assessment Toolfo
Page 3: ContentsChaptersPage1. Introduction
Page 7 and 8: While many LPHAs currently provide
Page 9 and 10: LPHAs include: adult and child immu
Page 11 and 12: Professions Education Partnership A
Page 13 and 14: Chapter 2Methodology for Developing
Page 15 and 16: Public Health Practice Program Offi
Page 17 and 18: assess their own beliefs and have k
Page 19 and 20: communicate with, and clearly under
Page 21 and 22: 2.1.6 Identifying Key Components of
Page 23 and 24: Given these persistent disparities
Page 25 and 26: (Exhibit 2-2, Continued)DOMAIN / KE
Page 27 and 28: limited to the actual clinical enco
Page 29 and 30: Chapter 3Project Results and Recomm
Page 31 and 32: local board of health. PEP and PAG
Page 33 and 34: numerous promising CLAS practices a
Page 35 and 36: References
Page 37 and 38: Becker, M.H., and L.A. Maiman, “S
Page 39 and 40: Frye, B., “Health Care Decision M
Page 41 and 42: Marin, G., “Defining Culturally A
Page 43 and 44: Perkins, Jane, “Overcoming Langua
Page 45 and 46: U.S. Bureau of the Census, “Censu
Page 47 and 48: Appendix AMembership Lists of the P
Page 49 and 50: Appendix A-1Developing a Self-Asses
Page 51 and 52: Appendix A-2Developing a Self-Asses
Page 53 and 54: Appendix B-1Overview of Eight CLAS
Page 55 and 56:
Domain 3: Culturally Inclusive Heal
Page 57 and 58:
understanding of diversity issues i
Page 59 and 60:
Appendix B-2Conceptual Framework fo
Page 61 and 62:
Appendix CLPHA Director or Designee
Page 63 and 64:
Pre-Interview Script for LPHA Direc
Page 65 and 66:
3b. Which of the following are refl
Page 67 and 68:
6. Does your agency have a formal p
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10. Which of the following describe
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Post-Interview Script for LPHA Dire
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Appendix DStaffing Questionnaire
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A. QUALITY MONITORING AND IMPROVEME
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B. MANAGEMENT INFORMATION SYSTEMS (
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7. Please indicate, if you know, th
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1c. Please indicate for which categ
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6. Please indicate for which catego
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10. Which of the following topical
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17. Which of the following benefits
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4. Which of the following strategie
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Appendix EClient Services Questionn
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A. QUALITY MONITORING AND IMPROVEME
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6b.Which of the following community
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3. Please report or estimate what p
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3. Which of the following practices
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Oral Interpretation Services10. Whi
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16. At which of the following key e
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3. Which of the following kinds of
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Appendix FPilot Test Response Form
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RESPONDENT EVALUATIONOF THE QUESTIO
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Appendix GCLAS in MCOs Study Data C
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position, as titles will likely var
Page 115 and 116:
complex and uncertain at the time t
Page 117 and 118:
1. Incorporate a confirmation pre-c
Page 119 and 120:
Exhibit 2DATA COLLECTION PROCESSSen
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