Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

(Exhibit 2-2, Continued)DOMAIN / KEY ELEMENT7. Staff Training andDevelopmentA. Diversity training programsB. Staff developmentVARIABLESA. Formal CLAS training programFrequency of diversity training programRacial/ethnic groups covered in diversity trainingDiverse groups other than racial/ethnic covered in diversity trainingTopical areas covered in diversity trainingResources and activities included in diversity trainingEntities responsible for conducting diversity trainingEntities responsible for developing diversity trainingDiversity training review and oversightDiversity training evaluation methodsAgency support for diversity trainingBudget line for diversity trainingProgram development and administrationProgram components and activitiesProgram evaluated for effectivenessState and local support for trainingB. CLAS training available or requiredTypes of staff for whom diversity training is available or requiredTypes of staff receiving one-time or continuous diversity trainingStrategies for encouraging staff participation in diversity trainingStrategies for informing staff of diversity trainingBudget for CLAS training8. Communication SupportA. Translation services A. Translated materials availableTypes of translated materials availableTranslation methods utilizedEntities responsible for reviewing or approving translated materialsTranslated product development and reviewTargets for translation servicesMinimum threshold for translation servicesMethods for determining translation needsData sources utilized to determine translation needsClients for whom translated materials are availableClients informed of translated materialsBudget for translationPolicies governing written translationInternal communications regarding translation policyB. Interpretation services B. Interpretation services availableTypes of interpretation servicesCharacteristics of interpreters utilizedEntities responsible for reviewing or approving staffing andoperation of interpretation servicesMethods for determining interpretation service needsIdentified minimum threshold for interpretation servicesNumber of interpreters available for clientsClients for whom interpretation services are availableMedical interpreters on staffPoints of service where interpretation services are availableTargets for interpretation servicesInterpretation services operations reviewBudget for interpretation servicesPolicies governing interpretation servicesInternal communications regarding interpreter policyMethods used to inform clients of available interpretation servicesCOSMOS Corporation, December 2003 2-13