Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

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D. OTHER RELATED CLIENT SERVICES1. Which of the following are provided or assured by your agency in an effort to be more culturallyresponsive to your clients?MARK ALL THAT APPLY~ Scheduled days and hours of operation other than the usual 8 a.m. to 5 p.m. range~ Culturally friendly physical environment with interior design, pictures, posters, and artworkthroughout of diverse populations engaged in meaningful activity ~ Dietary options in cafeteria or food service areas that reflect the cultural beliefs and behaviors ofyour clients~ Facilities or services specifically intended to accommodate groups of diverse religious faiths~ Signage and directions translated and available in predominant languages of service population~ Signage in braille at critical points of service for the blind~ Print materials prepared in larger fonts for older and visually-impaired audiences~ Use of language identification cards to identify the language spoken by clients~ Handicapped access to all key entryways, exits, and service areas~ Services for the hearing impaired, including phones and personnel trained in American SignLanguage~ Publicly disseminated annual report or publication of agency’s efforts to provide culturally andlinguistically appropriate services~ Other, please specify _______________________________________~ None of the above2. Which of the following complementary or alternative healing practices are offered to your clients?MARK ALL THAT APPLY~ Acupuncture/acupressure~ Physical or occupational therapies~ Chiropractic therapies~ Herbal therapies~ Hydrotherapy~ Homeopathy~ Stress management and relaxation techniques (e.g., progress relaxation, deep breathing,hypnosis, biofeedback)~ Diet/nutrition~ Music, dance, or art therapies~ Other, please specify _______________________________________~ Don’t know~ None of the aboveCOSMOS Corporation, December 2003 13
3. Which of the following kinds of information are available to your clients to promote the ability of youremployed staff, contractors, and/or partnership members to serve culturally and linguistically diversegroups?MARK ALL THAT APPLY~ Proficiency in languages other than English~ Proficiency in American Sign Language~ Racial/ethnic background~ State and/or national origin~ Special training and/or certification in cultural competency~ Special training and/or certification in complementary or alternative healing practices~ Other, please specify _______________________________________~ Don’t know~ None of the above4. Which of the following characteristics pertain to written materials available to your clients?MARK ALL THAT APPLY~ Graphics and depictions reflect the racial and ethnic diversity of the populations served~ Graphics and depictions reflect other forms of diversity reflected in the populations served (e.g.,religious, gender, functional ability, age)~ Graphics and depictions are free of generalizations and stereotypes based on race, ethnicity,gender, age, religion, sexual orientation, income, and disability~ Content is geared to persons of varying reading levels~ Readability testing is performed on written materials to ensure that content is geared to averagereading level of the audience~ Don’t know~ None of the above5. Which of the following benefits have been achieved by your agency as a result of providing orassuring services that are responsive to the cultural and linguistic diversity of your clients?MARK ALL THAT APPLY~ Fewer complaints, grievances, and legal actions from clients and staff~ Increased client satisfaction~ Increased staff/employee morale and retention~ Enhanced reputation for community consciousness and service~ Stronger marketing potential~ Enhanced communication and comprehension between patients and providers~ Better diagnostic accuracy~ Better compliance by clients with treatment plans~ Better disease management~ Better long-term health outcomes for clients~ Lower overall costs per client~ Other, please specify _______________________________________~ Don’t know~ None of the above~ Not applicableCOSMOS Corporation, December 2003 14
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Developing a Self-Assessment Toolfo
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ContentsChaptersPage1. Introduction
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Chapter 1Introduction
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While many LPHAs currently provide
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LPHAs include: adult and child immu
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Professions Education Partnership A
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Chapter 2Methodology for Developing
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Public Health Practice Program Offi
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assess their own beliefs and have k
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communicate with, and clearly under
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2.1.6 Identifying Key Components of
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Given these persistent disparities
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(Exhibit 2-2, Continued)DOMAIN / KE
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limited to the actual clinical enco
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Chapter 3Project Results and Recomm
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local board of health. PEP and PAG
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numerous promising CLAS practices a
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References
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Becker, M.H., and L.A. Maiman, “S
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Frye, B., “Health Care Decision M
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Marin, G., “Defining Culturally A
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Perkins, Jane, “Overcoming Langua
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U.S. Bureau of the Census, “Censu
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Appendix AMembership Lists of the P
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Appendix A-1Developing a Self-Asses
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Appendix A-2Developing a Self-Asses
Page 53 and 54: Appendix B-1Overview of Eight CLAS
Page 55 and 56: Domain 3: Culturally Inclusive Heal
Page 57 and 58: understanding of diversity issues i
Page 59 and 60: Appendix B-2Conceptual Framework fo
Page 61 and 62: Appendix CLPHA Director or Designee
Page 63 and 64: Pre-Interview Script for LPHA Direc
Page 65 and 66: 3b. Which of the following are refl
Page 67 and 68: 6. Does your agency have a formal p
Page 69 and 70: 10. Which of the following describe
Page 71 and 72: Post-Interview Script for LPHA Dire
Page 73 and 74: Appendix DStaffing Questionnaire
Page 75 and 76: A. QUALITY MONITORING AND IMPROVEME
Page 77 and 78: B. MANAGEMENT INFORMATION SYSTEMS (
Page 79 and 80: 7. Please indicate, if you know, th
Page 81 and 82: 1c. Please indicate for which categ
Page 83 and 84: 6. Please indicate for which catego
Page 85 and 86: 10. Which of the following topical
Page 87 and 88: 17. Which of the following benefits
Page 89 and 90: 4. Which of the following strategie
Page 91 and 92: Appendix EClient Services Questionn
Page 93 and 94: A. QUALITY MONITORING AND IMPROVEME
Page 95 and 96: 6b.Which of the following community
Page 97 and 98: 3. Please report or estimate what p
Page 99 and 100: 3. Which of the following practices
Page 101 and 102: Oral Interpretation Services10. Whi
Page 103: 16. At which of the following key e
Page 107 and 108: Appendix FPilot Test Response Form
Page 109 and 110: RESPONDENT EVALUATIONOF THE QUESTIO
Page 111 and 112: Appendix GCLAS in MCOs Study Data C
Page 113 and 114: position, as titles will likely var
Page 115 and 116: complex and uncertain at the time t
Page 117 and 118: 1. Incorporate a confirmation pre-c
Page 119 and 120: Exhibit 2DATA COLLECTION PROCESSSen
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