Developing a Self-Assessment Toolfor Culturally - Office of Minority ...
Developing a Self-Assessment Toolfor Culturally - Office of Minority ...
Developing a Self-Assessment Toolfor Culturally - Office of Minority ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
16. At which <strong>of</strong> the following key entry or contact points does your agency provide interpretation servicesin languages other than English spoken by your clients?MARK ALL THAT APPLY~ Telephone emergency line service~ Telephone general information service~ Emergency services entry point~ Information desk/main lobby~ Walk-in clinic services~ Pharmacy services~ Other, please specify _______________________________________~ Don’t know~ None <strong>of</strong> the above17. Which <strong>of</strong> the following methods are used to inform clients <strong>of</strong> the availability <strong>of</strong> bilingual speakers andinterpretation services in your agency?MARK ALL THAT APPLY~ Translated informational documents~ Translated recorded messages on telephone lines~ Translated signage and notices at key points <strong>of</strong> contact throughout the agency~ Other, please specify _______________________________________~ Don’t know~ None <strong>of</strong> the above18. Is there a specific budget line for the allocation <strong>of</strong> funds to support bilingual speakers andinterpretation services in your agency?~ Yes~ No~ Don’t know19. For which <strong>of</strong> the following groups are translated materials and interpretation services generally madeavailable by your agency?MARK ALL THAT APPLY~ All individuals in the community~ All individuals entering our facilities and requiring services~ All individuals eligible for services~ Other, please specify _______________________________________~ Don’t know~ None <strong>of</strong> the aboveCOSMOS Corporation, December 2003 12