Developing a Self-Assessment Toolfor Culturally - Office of Minority ...
Developing a Self-Assessment Toolfor Culturally - Office of Minority ...
Developing a Self-Assessment Toolfor Culturally - Office of Minority ...
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13. Does your agency set and monitor targets or threshold levels for which interpretation services aresystematically made available to meet the language needs <strong>of</strong> your clients?~ Yes ! go to 13a~ No ! go to 14~ Don’t know ! go to 1413a. What percentage or number <strong>of</strong> clients who speak a language other than English is used as thetarget or minimum threshold for the provision <strong>of</strong> interpretation services in that language?Percentage ___________Number ___________~ No minimum threshold~ Don’t know14. What methods are used by your agency to determine the need for interpretation services?MARK ALL THAT APPLY~ Number or percent <strong>of</strong> persons in the community who speak a language other than English~ Number or percent <strong>of</strong> clients who speak a language other than English~ Identification <strong>of</strong> clients with low literacy~ Client requests/demand~ Staff requests/demand~ Other, please specify _______________________________________~ Don’t know~ None <strong>of</strong> the above15. Please provide the best estimate <strong>of</strong> how many employed, contracted, and certified medicalinterpreters are available to provide language assistance to your clients and staff?Employed (on staff) interpreters, estimated number ______________Contracted interpreters, estimated number _____________________Certified medical interpreters, estimated number ________________~ Don’t knowCOSMOS Corporation, December 2003 11