Developing a Self-Assessment Toolfor Culturally - Office of Minority ...

Oral Interpretation Services10. Which of the following interpretation services are available to your clients?One Twonon- non- Three or moreEnglish English non-EnglishMARK ALL THAT APPLY Language Languages Languagesa. Telephone interpreter language line .......... ~ ~ ~b. Bilingual and/or bicultural non-clinical staff ..... ~ ~ ~c. Bilingual and/or bicultural clinical staff ......... ~ ~ ~d.Full-time staff interpreters .................. ~ ~ ~e. Contracted interpreters .................... ~ ~ ~f. Volunteer interpreters ...................... ~ ~ ~g. Simultaneous interpretation ................ ~ ~ ~~ Other, please specify _______________________________________~ No formal services available; utilize assistance from members’ families and friends~ Don’t know~ None of the above11. Which of the following characteristics apply to the language interpreters used by your agency?MARK ALL THAT APPLY~ Certified in medical interpretation~ Demonstrated proficiency in English and the other language(s)~ Trained in ethics of interpreting~ Trained in sequential or consecutive interpreting~ Trained in simultaneous interpreting~ Knowledge (in both languages) of specialized terms or concepts~ Trained in interpreting for individuals with limited English proficiency~ Don’t know~ None of the above12. Which of the following entities review and/or approve staffing and operation of interpretation servicesavailable to your clients?MARK ALL THAT APPLY~ State Department of Health~ Local board of health or other governing body~ Your community advisory board~ An agency internal working group or body~ An external group (e.g., community members, community-based organizations)~ Client focus groups~ Other, please specify _______________________________________~ Don’t know~ None of the aboveCOSMOS Corporation, December 2003 10