ADMINISTRATIVE PLAN - San Antonio Housing Authority

PART I: BRIEFINGS AND FAMILY OBLIGATIONS5-I.A. OVERVIEWHUD regulations require the PHA to conduct mandatory briefings for applicant families. Thebriefing provides a broad description of owner and family responsibilities, explains the PHA’sprocedures, and includes instructions on how to lease a unit. This part describes how oralbriefings will be conducted, specifies what written information will be provided to families, andlists the family’s obligations under the program.5-I.B. BRIEFING [24 CFR 982.301]The PHA must give the family an oral briefing and provide the family with a briefing packetcontaining written information about the program. Families may be briefed individually or ingroups. At the briefing, the PHA must ensure effective communication in accordance withSection 504 requirements (Section 504 of the Rehabilitation Act of 1973), and ensure that thebriefing site is accessible to individuals with disabilities. For a more thorough discussion ofaccessibility requirements, refer to Chapter 2.PHA PolicyBriefings will be conducted in individual or group meetings.Generally, the head of household is required to attend the briefing. If the head ofhousehold is unable to attend, the PHA may approve another adult family member toattend the briefing.Families that attend group briefings and still need individual assistance will be referred toan appropriate PHA staff person.Briefings will be conducted in English. For limited English proficient (LEP) applicants,the PHA will provide translation services in accordance with the PHA’s LEP plan (SeeChapter 2).Notification and AttendancePHA PolicyFamilies will be notified of their eligibility for assistance at the time they are invited toattend a briefing. The notice will identify who is required to attend the briefing, as well asthe date and time of the scheduled briefing.If the notice is returned by the post office with no forwarding address, the applicant willbe denied and their name will not be placed back on the waiting list. If the notice isreturned by the post office with a forwarding address, the notice will be re-sent to theaddress indicated.Applicants who fail to attend a scheduled briefing will automatically be scheduled foranother briefing. The PHA will notify the family of the date and time of the secondscheduled briefing. Applicants who fail to attend two scheduled briefings, without PHAapproval, will be denied assistance (see Chapter 3).© Copyright 2008 Nan McKay & Associates, Inc. Page 5-2Revised/Approved 04/08/10 (Eff: 07/01/10)Unlimited copies may be made for internal use.