Our Staff andVolunteersHow can you be sure that our staffare suitably qualified andexperienced to care for you?<strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong> complies withguidelines established by theDepartment <strong>of</strong> Human <strong>Services</strong>. Weensure that all our staff areappropriately qualified, have up-todateskills and the necessary experienceto provide the best quality care. Wehave reviewed and updated ourchecking systems over the last twoyears including police checks for allstaff.All new applicants had theirregistration, qualifications, referencesand skills checked and documentedprior to employment. Clinical staffmust provide evidence each year thatthey are registered to practice by theirrelevant, recognised, registrationboards. In addition, each member <strong>of</strong>staff is involved in a performanceappraisal. This involves a yearly review,<strong>of</strong> individual performance against predeterminedperformance indicatorswith the relevant manager.How do we ensure our medicalstaff deliver safe, quality care?A subcommittee <strong>of</strong> the Board <strong>of</strong>Management has the responsibility tooversee the credentialing, privilegingand appointment <strong>of</strong> the medical staffwithin <strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong>.Credentialing procedures are used toverify the qualifications <strong>of</strong> all medicalstaff practicing at <strong>Ballarat</strong> <strong>Health</strong><strong>Services</strong>. This means the health serviceemploys a formal process, based onnational standards, to verify thequalifications, experience, pr<strong>of</strong>essionalstanding and other relevant attributes<strong>of</strong> our medical practitioners to ensurethey are competent and suitable toprovide safe quality health care. Formedical staff once their qualificationsand registration has been verified, thescope <strong>of</strong> the clinical practice that theyare to be granted to perform iscarefully defined based on theircredentials, competence, performanceand pr<strong>of</strong>essional suitability and isknown as privileging.Volunteers Supporting <strong>Ballarat</strong><strong>Health</strong> <strong>Services</strong>BHS auxiliaries, support groups andvolunteers have again givenunprecedented service to ourorganisation. BHS has approximately350 volunteers they range from 18 to80 years and come from all walks <strong>of</strong>life. Our volunteers work in variedareas throughout the organisation andhelp to maintain a high standard <strong>of</strong>service to our patients, clients and thecommunity. Volunteers do notparticipate in the clinical care <strong>of</strong> apatient. Rather, they assist insupervision by sitting with patients andreducing anxiety through distractionand diversion, opening food packages,encouraging self feeding and providingsocial interaction.BHS is looking forward to leading theway in training for volunteers withinthe health sector, by <strong>of</strong>fering acertificated course which will enhancethe skills volunteers already have andgive them an opportunity to gain newskills to enable them to claim priorlearning if they choose to seekemployment or move into another areawithin the <strong>Health</strong> Service.Dr Johan Le RouxDr Johan Le Roux and his familymoved from Cape Town in SouthAfrica to <strong>Ballarat</strong> to work as anorthopedic surgeon. Before Johancame to <strong>Ballarat</strong> he worked at theTygerberg Academic Hospital from2002 in a public capacity andsince 2007 in a part time privatecapacity; Johan pictured with hispatient Wade Duffy, also did histraining there. Johan’s wife isMartjie and she is a qualifiedphysiotherapist who had beenrunning her own practice for thelast 8 years in Cape Town.Another volunteer initiative is to involvevolunteers in some <strong>of</strong> the committeeswithin the health service. In 2009 wewill have our first volunteerOccupational <strong>Health</strong> and Safetyrepresentative who will attend ourservices committee to report on anysafety issues that relate to volunteers.We also plan to have a volunteerrepresentative on our Cultural DiversityCommittee with a view to implement amentoring program for our culturallyand linguistically diverse volunteersBHS Foundation committed tosupporting roleThe <strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong> Foundationis proud to support vital medicalequipment acquisition and facilitydevelopment. It is able to do this onlywith the generous support that hasbeen given by its members and by thecommunity.The recent purchase <strong>of</strong> patienttreatment chairs for the Oncology Unithas been a great benefit for patientsafety and comfort and we thank youthe community for your generoussupport. August 2008 also marks thecompletion <strong>of</strong> the BHS Foundation’s$100,000 commitment to the sixthoperating theatre appeal which wasgenerated from interest received fromthe Foundation’s investments.39<strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong> <strong>Quality</strong> <strong>of</strong> <strong>Care</strong> <strong>Report</strong> 2007-08
The Foundation has been impressed bythe record number <strong>of</strong> patients thathave been treated this year, especiallyin maternity and paediatrics. Last year1200 babies were born at the BaseHospital, and a further 1192 during the2007-2008 financial year. TheFoundation is very aware <strong>of</strong> theequipment needed to care for so manybabies, to nurse increasing numbers <strong>of</strong>children admitted to our children’sward and to treat children andadolescents in the emergencydepartment. The BHS Foundation isinviting you to support our quest toraise $50,000 for children’s careequipment with the priority being a$21,000 incubator for the Special <strong>Care</strong>Nursery. The foundation invites you tosupport this appeal and in turn theexcellent care and skills <strong>of</strong> our nursesand doctors. To make a gift please callGe<strong>of</strong>f Millar on (03) 53204093 or emailfoundation@bhs.org.au<strong>Ballarat</strong> <strong>Health</strong><strong>Services</strong> AdoptsImportantEnvironmentalStatementAn important environmental statementwas endorsed by the BHS Board <strong>of</strong>Management in 2008. <strong>Ballarat</strong> <strong>Health</strong><strong>Services</strong> is dedicated to improving thehealth <strong>of</strong> its clients and thecommunities it serves and protection <strong>of</strong>the environment is essential to the longterm health <strong>of</strong> our communities.<strong>Ballarat</strong> health <strong>Services</strong> will;• Manage its operations in a mannerthat is protective <strong>of</strong> the environmentand human health.• Seek new and innovative ways tomeet environmental goals throughconservation, reduction, reuse andrecycling programs and throughpartnering with others in thecommunity to safeguard theenvironment.• Apply these principles to achieveoptimal environmental practicesconsistent with clinical excellence,organisational goals and financialconsiderations.In meeting these safe practice andenvironment standards, <strong>Ballarat</strong> <strong>Health</strong><strong>Services</strong> must demonstrate to theAustralian Council on <strong>Health</strong>careStandards accreditation agencyresponsible and accountableenvironmental management,continuous improvement,benchmarking best practice and thepromotion <strong>of</strong> organisation-wideawareness and education <strong>of</strong> itsenvironmental responsibility andpractices. It will be the responsibility <strong>of</strong>all staff at <strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong> topromote practices and apply standardsthat are consistent with thisenvironmental statement.State-<strong>of</strong>-the-art water recyclesystem launched at Eureka Linen<strong>Ballarat</strong> <strong>Health</strong>’s Eureka Linen Serviceflicked a switch on a state <strong>of</strong> the artwater recyle system to slash waterBHS Paediatrician Dr David Tickell checks in on one <strong>of</strong> his patientsusage by 70 per cent. The ongoingdrought is causing businesses tochange their practices and invest inwater saving initiatives and EurekaLinen is leading the charge.Through a joint initiative by BHS,Central Highlands Water andDepartment <strong>of</strong> Sustainability andEnvironment a water recycling unit hasbeen installed at the linen service tosave up to 40 million litres <strong>of</strong> water ayear. The recycling unit ismanufactured in Australia by EcoNovaand can recycle up to 30,000 litres <strong>of</strong>water per hour through an ultrafiltration unit.The linen service processes an average<strong>of</strong> 50 tonnes <strong>of</strong> laundry each week.At present the laundry uses about 55million litres <strong>of</strong> water a year which,following the washing process, ismoved to a settling pit before filtrationand re-use.<strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong> is doingeverything it can to adopt water savingpractices to reduce overall consumption.<strong>Ballarat</strong> <strong>Health</strong> <strong>Services</strong> <strong>Quality</strong> <strong>of</strong> <strong>Care</strong> <strong>Report</strong> 2007-08 40