Quality of Care Report - Ballarat Health Services

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“Having to travel to Ballarat for treatment has becomeso much easier having somewhere wonderful to stay.”Judith Moss - on the new Medihotel37Ballarat Health Services Quality of Care Report 2007-08
What’s New atBallarat HealthServices?Dental Clinic ManagementTransfers to BHSIn May 2008 the management of thepublic dental clinic located within thegrounds of Ballarat Health Services(BHS) transferred from Dental HealthServices Victoria (DHSV) to BHS. DHSVhad managed the clinic for the past tenyears in this location and were keen forthe management to transfer to BHS toenable a local focus on dental services.When BHS assumed the managementof the clinic it had a significantly longwaiting time for general care, with thecurrent waiting times of 56 months (asreported on Department of HumanServices website) well outside theminimum standards adapted from theNational Oral Health Plan for access tocare for adults.Ballarat Health Services intends toimplement a number of strategies andinitiatives to improve access for thecommunity and to reduce the currentwaiting time for general dental anddenture care. Since assuming themanagement of the clinic a number ofthese initiatives have beenimplemented including:• Extending the operating hours toincrease the access for thecommunity to dental care.• Increasing links with teaching andclinical placements to encouragedental graduates to chooseBallarat when seekingemployment.• Improved links with privatesector to enhance recruitmentopportunities and to provideaccess for some clients throughthe private sector.• Traineeships for dentalassistants to provideemployment opportunitiesfor young people in Ballarat.Ballarat Health Services acknowledgesthat there is a significant amount ofeffort required to reduce the currentwaiting times for care and we arecommitted to improving access todental care for our community. Thesupport of DHS will be essential ifimprovements are to be achieved.Medi HotelThe Medi Hotel opened on the 11 May2008. It has 17 rooms, three beingsingle rooms and the others attachedto lounge rooms containing double pullout sofas. These have a sharedbathroom in between.The purpose of the Medi Hotel is toprovide overnight accommodation toguests who may not have transport ora carer post procedure, or may need totravel a distance and/or are required tobe admitted early for their procedure.The aim of this is to provideaccommodation for clients that mayotherwise take an inpatient bed butnot require the acute care.There is also the capacity forcarers/family members of currentinpatients to stay in the Medi Hotel ifthey live a distance from BHS. This is ata cost per night to each carer whostays.The Medi Hotel is staffed by PersonalCare Workers whose shift commenceat 4:30 pm and finish at 8:00am.Guests and Carers are asked to vacateat 10:00am and check in at 2:00pm.The Staff of the Transit Lounge manageany calls and registrations duringbusiness hours. Out of business hoursthe Patient flow Coordinator takesreferrals and supervises the PersonalCare Workers.Hours of operation are 5pm Sunday to10am Friday.Ballarat Health Services Quality of Care Report 2007-08 38
Page 3: Welcome to the Ballarat HealthServi
Page 6 and 7: BHS theatre nurses Lauren Atkinson
Page 8 and 9: Community AdvisoryCommitteeImprovin
Page 10 and 11: Promoting theBenefits of aMulticult
Page 12 and 13: Your Experience Patient StoryJohn G
Page 14 and 15: What Happens if youhave a Complaint
Page 16 and 17: Mental Health Clinician Leanne Scot
Page 18 and 19: Victoria provides modern andsophist
Page 20 and 21: Psychiatric ServicesThe Future Work
Page 22 and 23: Waiting for surgeryBallarat Health
Page 24 and 25: Oncology ServicesFour years ago whe
Page 26 and 27: suitability for transplantation, or
Page 28 and 29: “I never expected to make this de
Page 30 and 31: Governance and RiskManagementPuttin
Page 32 and 33: Committed to SafetyBHS is committed
Page 34 and 35: Achievements• The use of alcohol/
Page 36 and 37: Dr Luke Mitchell and Michelle Hamro
Page 40 and 41: Our Staff andVolunteersHow can you
Page 42 and 43: Ballarat HealthServices MassCasualt
Page 45 and 46: Tell us what you think….We invite

Quality of Care Report - Ballarat Health Services

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