Quality of Care Report - Ballarat Health Services

Diagnostic ServicesThe Diagnostic Services Department islocated in the newly refurbished EildonHouse. The entrance is off DrummondSreet North. The phone number for allbookings and enquiries is (03) 53204201.The Diagnostic Services Departmentoffers a one stop shop for lungfunction testing, EEG, holtermonitoring (both 24 hour and 96hour), ECG's and echocardiography,These procedures can be co-ordinatedto decrease the number of visitsneeded to the hospital to complete theinvestigations requested by yourdoctor.They can also be co-ordinated withyour radiology appointments for CTscan or ultrasound or MRIappointments so decreasing thenumber of visits you have to make toBallarat Health Services forinvestigations.Diagnostic Services client undergoing lung function test.The Diagnostic Services Departmentalso offers a Chest Pain Clinic for theassessment of chest pain by acardiologist, if requested by yourgeneral practitioner.Our friendly staff look forward tohelping to organise your appointments.Transit LoungeThe Transit Lounge was set up in 2006and operates out of the Base HospitalMedical Services building on level one.It can cater for up to 13 Transit Loungeclients in recliner chairs. The TransitLounge also encompasses The SameDay Unit and the management of theMedi Hotel.The purpose of the Transit Lounge is abed substitution model for patientsexperiencing delays in discharge. Theseclients do not need to occupy aninpatient bed and are awaitingdischarge arrangements to be finalized,for transport to collect them or theymay require administration of a finaldose of medication prior to discharge.Following in-service training providedto the ward staff, the frequency of usehas increased, as they are now moreaware of the benefits it provides to thebed management on the wards. Theincorporation of the Same Day Unit hasalso assisted the wards in being able tomove clients that require intravenousantibiotics or other therapies. Therecent appointment of a full timePersonal Services Assistant to theTransit Lounge has made thetransportation of clients from the wardquicker and easier and means thatCustomer Services is not required forthis purpose.Open hours are from 8:30 am to 5:00pm Monday to Friday.General feed back from clientswho have used the Transit Lounge;It is comfortable.Staff members are friendly.What a great idea lettingsomeone have the bed who needs it!The television and papersmake the stay more comfortable.It is great that our lunch from the ward isstill provided while we are in the Transit Lounge.Ballarat Health Services Quality of Care Report 2007-08 24