Quality of Care Report - Ballarat Health Services

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Victoria provides modern andsophisticated care for over60,000 mental healthpatients every year.Almost one million Victorianswill experience some type ofmental illness each year.Public Mental Health servicesare mainly directed at the 3per cent of the populationwho suffer from the mostsevere mental healthproblems, with around 40per cent of this groupreceiving a service from thepublic sector.Over the next few months, John and hisfamily receive regular visits at homefrom the Treating Clinician, whomonitors John’s progress, provideseducation, and delivers treatmentmodules aimed at improving John’slevel and functioning and minimiseunwanted disruptions to his daily lifeactivities.John is also reviewed on a regular basisby his Psychiatrist and treatmentplanning and progress reports are sentto General Practitioner. John’s mum andThe Psychiatric Service delivers evidencebasedbest practice treatments which areproven to be effective for people whosuffer from a mental illness. Treatment isdelivered in a family inclusive framework.Clinical staff undergo comprehensivetraining in the latest treatment methodsand education and training is provided byworld leaders who are recognised expertsin the field. Psychiatric Services have bothconsumer and carer consultants on staffto act as advocates for clients and theirfamilies. Jackie has been at the forefrontof actively involving carers and has set upcarer consultant groups across the region.dad remain involved and informed of allfacets of care delivery.John responds very well to thetreatments provided, and is able to getthrough most days without hearingvoices or having negative thoughts.He has never been employed, otherthan on the family farm, so the TreatingClinician arranges a referral andintroduction to the nearest EmploymentServices offices.He gains some casual work in a nearbyCamera shop and soon develops a keeninterest in photography.John enrolls for a photography courseat the TAFE College in Ararat and isdoing well.He also shows ability at webpagedevelopment and other computer skills.Colin and Jean are extremely pleasedwith his progress and are confident thatthey can assist John to remain well.The discharge planningprocess of psychiatricservices includes ensuringthat clients, their doctor andtheir families are aware ofearly warning signs whichmay indicate a relapse andhow and where to seek help.They know what early warning signs tolook for and how to seek help if it isneeded.Following a case closure review, Johnand his family are happy to receiveongoing care and monitoring from theirgeneral practitioner. The generalpractitioner is involved in the dischargeplanning process, the ongoingtreatment plan and how to obtain fromthe Psychiatric service should it beneeded.Other MentalHealth Statisticsfor Victoria:Around 30 per cent ofhomeless people have amental health problem.Some 28 per cent of newlyremanded offenders suffermental illness, with rates ofbipolar disorder andschizophrenia 10 timesthat of the generalpopulation.Almost one third of alcoholand drug treatment clientsneed access to public orprivate mental healthservices.Carer Consultant Jackie Crowe17Quality of Care Report 2007-08
Dr Ram Singh with his familyPsychiatricServices StaffDr Ram Singh commenced employmentwith BHS as the Consultant Psychiatristof Horsham Psychiatric Services in2006.He has a strong commitment todelivering evidence-based psychosocialtreatments, within a family inclusiveframework.Ram completed his medical training atthe King George Medical College inLucknow, India and trained as apsychiatrist at the Post GraduateInstitute of Medical Education andResearch in Chandigra, India.He has published numerous researcharticles on Drug Abuse and DrugAddiction in medical and peer reviewjournals. He was awarded travelingscholarships in 1996 and 2000 from theNational Institute for Drug Abuse in theUSA and gave lectures during his visits.Ram was also a World HealthOrganisation consultant for theSoutheast Asian region and providedguidance and support for victims of thetsunami in the Maldives.Ram moved with his family from Delhi,India, where he had worked as anAssociate Professor in Psychiatry forsome 20 years. His wife, Sangeeta,worked full time in her own medicalpractice.Sangeeta has received a very goodassessment on her overseas practicefrom the Royal Australian college ofGeneral Practice since being in Victoria,and is currently awaiting herregistration.They have two children. Their daughter,Sakshi, is 17 years old and attended St.Brigit and Horsham College when theyfirst arrived. She now attends BallaratGrammar to further her interest inscience and mathematics.Sakshi was selected as a staterepresentative to attend the NationalYouth Science Forum in Canberra inJanuary 2008.Shrey is their 15 year old son andattends Horsham College. He does verywell at school and loves soccer.Ram says that the family has assimilatedwell into the local community, and theywere greatly supported on arrival byseveral Indian families who live andwork in the region.Ram attends the local Rotary clubmeetings and enjoys playing badmintonat the Horsham Indoor Sportingcomplex.The Singh family enjoys living in a ruralcommunity, however they admit thatcoming from Delhi with an estimatedpopulation of some 14 million peopleto Horsham with a population hoveringaround 20 thousand, took somegetting used to!Ram believes that the implementationof satellite clinics in the outlying townsof the region such as Nhill,Warracknabeal and Dimboola hassignificantly improved access to theservice for rural communities.Ram liaises closely with GP’s across theregion and provides education sessionsfor them as well as medical officers ofthe local hospital.Whilst this keeps him extremely busy,Ram is also considering an invitationfrom Kings College in the UnitedKingdom to undertake a MastersDegree in Drug Addiction Studies.Ballarat Health Services Quality of Care Report 2007-08 18
Page 3: Welcome to the Ballarat HealthServi
Page 6 and 7: BHS theatre nurses Lauren Atkinson
Page 8 and 9: Community AdvisoryCommitteeImprovin
Page 10 and 11: Promoting theBenefits of aMulticult
Page 12 and 13: Your Experience Patient StoryJohn G
Page 14 and 15: What Happens if youhave a Complaint
Page 16 and 17: Mental Health Clinician Leanne Scot
Page 20 and 21: Psychiatric ServicesThe Future Work
Page 22 and 23: Waiting for surgeryBallarat Health
Page 24 and 25: Oncology ServicesFour years ago whe
Page 26 and 27: suitability for transplantation, or
Page 28 and 29: “I never expected to make this de
Page 30 and 31: Governance and RiskManagementPuttin
Page 32 and 33: Committed to SafetyBHS is committed
Page 34 and 35: Achievements• The use of alcohol/
Page 36 and 37: Dr Luke Mitchell and Michelle Hamro
Page 38 and 39: “Having to travel to Ballarat for
Page 40 and 41: Our Staff andVolunteersHow can you
Page 42 and 43: Ballarat HealthServices MassCasualt
Page 45 and 46: Tell us what you think….We invite

Quality of Care Report - Ballarat Health Services

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