Quality of Care Report - Ballarat Health Services

Your Experience Patient StoryJohn GaultJohn was busy doing some minorrepair work when he slipped froma ladder and as a result incurredwhat proved to be a very seriouscompound fracture to his rightleg and ankle. John wastransferred by ambulance to theEmergency Department of BHSand subsequently admitted for aperiod of nearly eight weeks. Thefollowing is John’s account of hisexperience of care; “Immediatelyupon arrival, I was attended to bya team of medical, surgical andnursing staff, and afterassessment I underwent astabilizing operation and wasadmitted to the orthopaedic wardfor further assessment andtreatment. I was an in-patient fora period of nearly eight weeks,and therefore had a somewhatextended opportunity toexperience first hand thetreatment at the hospital,including five visits to theoperating theatre. From thesurgeons and medical staff whomanaged my case, to the simplyexcellent nursing staff in theorthopaedic ward, to all of thetheatre staff, to physiotherapists,occupational therapists, dietitians,and orthotists, to the respiratorymedical team, to X-ray personnel,and to domestic and cleaningstaff, I can only say a huge thankyou. Without exception each andevery member of these varioushospital teams displayedprofessionalism and excellencewhich in my view would be theenvy of any organisationprivileged to have them in theirstaff team. I know I have a longway to go until my recovery isfully completed, but when it is, itwill have been the result of theprofessional skill of thesewonderful people. I want topublicly express my sincere thanksto each and every one of the staffat the Ballarat Health Services.They are all a marvelous credit tothe community which they sowonderfully serve.” John Gault11Quality of Care Report 2007-08