PUBLIC SECTOR - Arco

Arco: Working Togetherwith the Public SectorArco is the UK’s leading supplier of safetyproducts and workwear. With a strongheritage and expertise in supplyingthe public sector, Arco is proud to be amember of a number of key frameworkagreements such as the GovernmentProcurement Service (GPS), CrescentPurchasing Consortium (CPC), EasternShires Purchasing Organisation (ESPO)to name a few.This brochure provides an introduction to Arco and the keyagreements we work within. There are also case studiesthat illustrate how we operate with different customers tomeet their specific requirements.contentsIntroduction to ArcoCorporate Social Responsibility 3Arco Service 4Framework AgreementsGovernment Procurement Service 5Crescent Purchasing Consortium 6Eastern Shires Purchasing Organisation 7N.H.S. 8Case StudiesDstl 9-10New College Nottingham 11-12University of Heriot-Watt 13Nottinghamshire County Council 14Greater Manchester Fire & Rescue Service 15-16Greater Manchester Police 17-18Trading with ArcoWe are able to work with the public sector in a way thatsuits you, predominantly either:1. Through Framework AgreementsWe are a member of a number of EU compliant frameworkagreements covering the public sector.2. DirectShould your organisation favour a direct approach,either via Official Journal of the European Union (OJEU)tendering or for lower value transactions, our sales contractteam can assist. Either way our branch network or salesmanagement team can help.Customers can access our extensive product range,comprehensive safety services and the widest choice ofdelivery solutions using either of these methods.There are three main ways to trade with us:• Trade Counter NetworkWe have the largest Trade Counter network across the UK,so we are never far away. We have over 40 branches aroundthe UK, each stocking 3,000 of our best selling products,providing a convenient and local ordering channel.• Sales Office NetworkWe have a nationwide network of 150 Account Managersand 250 Telephone Account Managers which manageaccounts from one of our 10 regional offices. Locatedthroughout the UK. Wherever you’re based we will havean office local to you.• Online at www.arco.co.ukAll Arco account holders receive a personalised onlineaccount enabling them to log on and order items 24 hoursa day. Customers can also request online invoicing soinvoices are emailed which helps to reduce waste.Arco is the UK’s leading supplier ofsafety equipment and workwear offeringa world-class range of over 170,000products. We provide expert advice andsafety solutions to organisations andtheir employees to protect them fromaccidents and illness at work.Founded in 1884, Arco is a family owned business witha heritage spanning four generations.With over 125 years’ experience of supplying companiesthroughout the UK and beyond, we have developed anunrivalled level of expertise and depth of knowledge.We are now regarded as the leading authority in workplacesafety, delivering expert advice and safety solutions to localbusiness owners and managers to protect themselves andtheir workforce.Headquartered in Hull, we reach our customers throughan extensive product catalogue and interactive websiteand regional sales offices and national network oftrade counters. We pride ourselves on great availability,performance and price. As Experts in Safety we arewidely recognised as a provider of specialist adviceand this is further supported by our Arco training andconsultancy division.We can supply over 170,000 products which means wecan offer you the premium brands in the industry plus awide range of own branded ethically sourced products.Our own brand is a guarantee that products have beenexpertly designed, tested and are fit for the job. It’s our aimto provide you with great availability, performanceand price.Core Purpose and ValuesArco’s mission is to keep people safe at workWe are committed to delivering this goal through our corevalues. Our values are more than just statements;they define our reasons for being in business and whatit means to be part of our extensive Arco family.With traditional family values at the heart of everythingwe do, our core purpose is to make work a better placefor people and we pride ourselves on our core values:• Respect for people• Hard work and enterprise• Excellence in reputationQuality Management SystemsArco continually strive to deliver excellence in both ourproduct and customer service. To achieve this we operatea Quality Management System that is measured to theBS EN ISO 9001 Standard. All locations have BS ENISO9001:2008. Head Office Group Departments, plus theNational Distribution Centre, and Hull Branch are nowregistered to BS OHSAS18001:2007 and together withthe Arco Clothing Centre all have registered to BS ENISO14001:2004Safety StandardsAny product which conforms to an EN standard is testedthrough the relevant certification process. In addition, ona yearly basis all Arco own brand products are put throughdue diligence testing to ensure continued conformity.As we are members of the BSIF Registered SafetySupplier Scheme you can be confident that we will supplysafety equipment which is genuine and compliant with therelevant standards and regulations. The BSIF monitor andregulate members of the scheme by conducting regularstandards audits.RS091151www.arco.co.uk2