Advertisement for ICT Support Specialist _2 - CDEMA

Language Requirements:• Good knowledge of EnglishInformation Notes:1. Candidates must clearly demonstrate in writing that they have met all of the criteria. Failure to do so may resultin your application not receiving further consideration.2. Send your application, including Resume, two (2) testimonials and copies of certificates via email tohr@cdema.org or fax number 246-425-8854. Quote selection process number: CDEMA-CU/CDM-HIP2/02.3. Acknowledgement of receipt of applications will not be sent. CDEMA would like to thank all candidates whoapply, as only those selected for an interview will be contacted.

1.0 FUNCTIONAL RELATIONSHIPSJOB DESCRIPTIONICT SUPPORT SPECIALISTThe ICT Support Specialist will report to and work under the direction of the ICT Manager and willcollaborate with other CDEMA staff as required.2.0 SUMMARYThe ICT Support Specialist will provide support to the ICT Manager in advancing the work of the ICTUnit. Specificially, he/she will provide technical assistance to CDEMA CU users, respond to queriesand provide troubleshooting support including via electronic and other communication means fromremote locations.3.0 DUTIES AND RESPONSIBILITIES3.1 Respond to user inquiries regarding computer hardware, software and network operations toresolve problems.3.2 Install and perform minor repairs to hardware, software or peripheral equipment followingdesign or installation specifications3.3 Perform timely escalation of pending support-related issues to the ICT Manager for furtheranalysis and resolution.3.4 Oversee the daily performance of CDEMA’s network3.5 Setup equipment for users, performing or ensuring proper installation of cables, operatingsystems, or appropriate software.3.6 Maintain system backups, records of daily data communication transaction, problems andremedial actions taken, or installation activities.3.7 Establish new system requirements or modification in collaboration with staff, users andmanagement3.8 Develop training materials and procedures and train users in the proper use of relevanthardware and software.3.9 Prepares monthly reports for the ICT Manager in keeping with established standards3.10 Represents CDEMA CU at meetings as required.3.11 Participates in disaster response activities of the agency, as may be required3.12 Performs such other job-related duties as may be assigned from time to time by the ICTManager or other duly authorized staff member in his/her absence.

4.0 CONDITIONS4.1 General administrative office accommodation provided4.2 Institutional support provided through documented rules and regulations, general policyguidelines and through access to available relevant information, resources and facilities4.3 Position may require periods of travel to CDEMA member states as well as otherdestinations4.4 Subject to general service conditions applicable to established staff members of theAgency4.5 Required to maintain current knowledge of the responsibilities of other disastermanagement agencies and organizations5.0 EVALUATION CRITERIA5.1 Timely completion of assignments and reports and ability to meet established deadlines5.2 Fostering of teamwork within ICT team5.3 Knowledge and understanding of and the effective application of the Agency’spolicies and objectives5.4 Effectiveness of communication5.5 Technical accuracy and general quality of assignments undertaken5.6 Demonstrated reliability and initiative