2002 - cesnet

merging the versions, we added several new items into the RT configurationfile. These items can be used to change the behaviour of selected local modifications.While testing the implementation of the aforementioned Description and Fix operations,we discovered an ideal possibility for their application if a request forcreating outputs in the FAQ form arises (we originally considered an implementationbased on the keywords, which did not offer such a simple adaptabilityand mainly such a clarity).We decided to continue in using this stable system as the basis, and put off thetransition to the RT 3 system, which has not been completed yet (although atthe time of writing this document, alpha testing of the RT 3 system is alreadybeing done).With our colleagues working on the secure infrastructure for exchanging informationamong the researchers, we reconsidered the use of the S/MIME standardand decided to use the PGP standard instead (this standard is now equallywell supported by e-mail clients). Moreover, the selection of this solution issupported by the common PGP (or GnuPG) usage by many researchers whoregularly sign their keys to one another.As the most suitable solution for the management of signed keys, we chose thealternative of maintaining the set of keys by a central authentication authority,which will sign this set and provide it to the system. As the result, RT will beable to trust control commands embedded in e-mail messages and unsignedmessages will be regarded as normal user correspondence.18.2 Results AchievedWe have created the RT System in the CESNET Environment technical report,which describes the current deployment status of the RT-based system for dealingwith operating issues and configuration requests, the system configurationand its future development. The document initially defines the specialized terminologyneeded and describes the implementation and configuration of boththe server and clients in the chapter entitled Current RT Deployment Status inthe CESNET2 Network. The System Configuration chapter describes Makefilemodifications for RT and modifications of the RT configuration file config.pm,adjustments of httpd.conf for the Web interface, modifications of aliases for thee-mail interface, and the basic settings of crontab. The remaining part of the reportrepresents a small handbook structured by user types:User (applicant): Description of the creation of a request and its processing upto its resolution.190 High-speed National Research Network and its New Applications 2002