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March 20 & 21 - GES

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VANCOUVER <strong>20</strong>11ContinuingEducation SeminarsYOGITA BOUCHARDReception Excellence – Where Profits GrowRECEPTION EXCELLENCE:WHERE PROFITS GROWKEY WORKSHOP DETAILS:• Leadership in Customer Service• Booking procedures and efficiencies• Up -selling Services• Customer Retention• Telephone protocol• Dealing with Disgruntled Clients• Selling RetailWHO SHOULD ATTEND?Owners, Managers and Leaders, bring your teamso they can learn first hand how and why receptionexcellence is beneficial to your clients andnecessary for the success of your business.~Certificate Issued~ Includes detailed manualSJoin Spaformationtraining expert YogitaBouchard for thisinspiring eveningworkshop and learnhow to create areception team togrow your bottom linewww.spaformation.comPre -Registeron-line atwww.spa-show.comor Call(866) 772 7469NOW!CONVENIENT:Evening of the Spa ShowSunday, <strong>March</strong> <strong>20</strong>th , <strong>20</strong>115:00 p.m. to 9:00 p.m.This is a great investment youcan’t afford to miss at only$250 p.p.INCLUDES : 2-Day ShowAdmission and Meal(Registration on Show Site: Add $15)CONTINUING EDUCATION SEMINARS53SPA-SHOW.COM

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