Billing and Payment - nyseg

Services Designed With You In MindBilling OptionsPayment MethodsSpecial Services

With Budget Billing, youcan spread your energy costsevenly over 12 months.Billing OptionsWe offer several billing and paymentoptions to make paying your NYSEG billeasy and convenient.Estimated BillingNYSEG customers receive a bill every month.We make every attempt to read meters everyother month. On the months we do not read themeter, we send an estimated bill, which is basedon the amount of energy used for a similar periodthe previous year, temperature and energy prices.Any difference between actual and estimated useis corrected in the next bill based on an actualmeter reading.Customer Meter ReadIf you prefer to be billed based on actual energyuse on the months we would normally send youa estimated bill, or if you have an inside meterand it’s not convenient to provide us access tothe meter, you can participate in our CustomerMeter Read service. With this service, you sendus your meter reading at nyseg.com, by callingrecord your meter reading on a card, on an ourautomated telephone line, 1.800.600.2275.2 Questions? Visit nyseg.com or call 1.800.572.1111

We then bill you based on the readings youprovide. You can select to receive a reminder –either a phone call or postcard – when yourreading is due.You can also select how often we remind you (onthe months we’re not in your area or every monthif your meter is inside).It is a Public Service Commission requirementthat we read your meter at least once a year toverify readings and to make sure the meter isworking properly.Budget BillingFirst, we estimate your yearly bill based on your previous use ofelectricity and/or natural gas. We thendivide the estimated yearly bill by 12to get your monthly budget billingamount.Your account will be reviewedevery three months to ensurethat your budget billing amountreflects your actual use and, if necessary,we will adjust the amount ofyour monthly payment. These reviews helpavoid having either a big credit or a large amount due whenyour budget billing year ends and ensures that your account isbalanced in the 12th month.The most common reasons for adjusting your monthly paymentare for changes in the number of people at home and if theweather has been colder or warmer than normal.Each bill you receive will show when your budget year ends,the total amount billed to date, how much energy you’ve usedto date and the difference between these two amounts, yourBudget Balance.After balancing your account in the 12th month, we willrecalculate your new monthly installment and your budgetbilling account will be automatically renewed unless yourequest that it be discontinued.Questions? Visit nyseg.com or call 1.800.572.1111 3

Payment MethodsFor your convenience, we offer severalpayment options. You can pay by mail,electronically, or in person.By MailYou can pay your NYSEG bill by mail using thereturn envelope provided with your billing statement,or by mailing your check and payment stubto: NYSEGP.O. Box 5600Ithaca, NY 14852-5600Receive & Pay Bills OnlineOnline billing offers you the ability to view and/orpay your NYSEG bill online. You can choose to gopaper-free and always pay online throughNYSEG’s e-Bill service or choose to occasionallypay online and continue to receive a paper billthrough NYSEG’s e-Payment service. For moreinformation, visit us online at nyseg.com.Electronic Funds TransferIn PersonWith our Electronic Funds Transfer (EFT) service youcan have your NYSEG payment automaticallydeducted from your bank account on the due dateprinted on your NYSEG bill. This program for residentialcustomers saves the cost of check writingand postage. By signing up for EFT you’ll never haveto worry about a late payment fee. You can enrollby completing the form on the back of the paymentstub which accompanies your monthly bill.You can pay your NYSEG bill in person at morethan 1,000 conveniently located pay agents inbanks, supermarkets, drug stores and other businessesthroughout our service area.4 Questions? Visit nyseg.com or call 1.800.572.1111

Special ServicesWe offer services to eligible customerswith special needs.Sight Saver BillingOur bills and Energylines bill inserts are availablein large print for our sight-impaired customers.Friendly Reminder ServiceOne Less WorryWe want to be sure electricity or natural gasisn’t shut off just because a bill was overlookedor you had an unexpected emergency. OurFriendly Reminder Service can help make surethat doesn’t happen.It works like a buddy system. You can choose afriend, relative, or social agency to be contactedby NYSEG if your electricity or natural gas serviceis about to be disconnected. They can helpyou make payment arrangements should you beill or out of town.If you or a member of your household is hos -pitalized, you can have the due date of yourNYSEG bill extended 30 days without penaltyor late charges. To sign up, contact us at1.800.572.1111.Questions? Visit nyseg.com or call 1.800.572.1111 5

Billing and Payment Programs OptionIf you prefer an alternative to the Estimated Billing Service, select one of these options:■ Budget Billing ■ Customer Meter Read Note - to enroll in this service, pleaseindicate the following: 1. ■ bi-monthly reminder or ■ monthly reminder2. ■ postcard reminder or ■ telephone reminderChoose from these if you want to sign up for Special Services:■ Sight Saver Billing ■ Convenient Due Date Billing ■ Friendly Reminder ServiceName _______________________________________________________________________Service Address _______________________________________________________________Phone (home) _____________________________ (other) _______________________________NYSEG account number ___ ___ ___ ___ – ___ ___ ___ ___ – ___ ___ ___OptionThird Party Information*Third Party Name _________________________Address ________________________________City ________________State_____ ZIP _______Phone (_____) __________________________________________________________________Third Party Signature Date* Participation in NYSEG’s Friendly Reminder Servicedoes not place any obligation of the third partynamed to pay the customer’s utility bills.

BUSINESS REPLY MAILFIRST CLASS MAIL PERMIT NO. 141 ITHACA, NYPOSTAGE WILL BE PAID BY ADDRESSEEAttention: Customer Relations CenterNew York State Electric & Gas CorporationP.O. Box 5240Binghamton, NY 13902-9965NO POSTAGENECESSARYIF MAILEDIN THE UNITEDSTATES

For More InformationGive Us a CallTo sign up for any of these programs, orfor more information on billing and paymentoptions, please call our Customer RelationsCenter toll-free at 1.800.572.1111,7 a.m. to 7 p.m., Monday through Friday.www.nyseg.comNYSEG 3/07-0141 5M CP-326Part of NYSEG’s commitment to the environment ...printed with soy ink on recycled paper.