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service offeringAfter-sales service supportsmission-critical systems worldwideHarris has earned a worldwide reputation as the low-riskvendor of choice for tactical radios and systems, with 99percent of our international program customers reportingthat Harris meets or exceeds their expectations. Our responsiveprogram management team and customer service organizationwill deliver and support a highly capable intelligence, surveillance,and reconnaissance system.An agile manufacturing process enables Harris to modifyproduction to meet customer demands. With one of the highestvolumedefense communications manufacturing facilities in theworld, we have the commitment and capability to deliver onour promises.Unlike many other companies, Harris has “boots on the ground”experience, supporting our products from initial fielding toobsolescence. In fact, we are currently servicing systems that havebeen deployed for more than 20 years, underscoring our absolutecommitment to customer satisfaction. Our customers rate Harrisan average of two times higher than our nearest competitor.As a proven provider of advanced radio, sensor, and integratedsystems to customers in over 120 countries, Harris has extensiveexperience in providing logistics and sustainment supportthroughout the world. We have developed highly successfulprocesses for fielding, maintaining, supporting, repairing, andupgrading our equipment, no matter where it is deployed.Many of our product and technical service representatives haveprior military experience, and establish a close, personal bond withour customers. Our comprehensive service offering includes classictelephone and email support as well as web-based services.Harris’s Premier website (https://premier.harris.com/) providescustomized access to:l Computer-based training courses and manualsl Frequently asked questionsl Application notesl Purchase of accessories and ancillariesCustomers also can use the website to:l Download and track software upgradesl Receive warranty and maintenance support, including RMAnumbers and returned goods statusSystem training is another important consideration. Harris trainsapproximately 5,000 students per year on the installation,operation, and maintenance of its equipment and systems. Thisprocess occurs in Harris’s classrooms, at customer locations, andin the field. Our students (our customers) consistently rate thetraining they receive as meeting or exceeding their expectations.