to view brochure - Harris Corporation
to view brochure - Harris Corporation
to view brochure - Harris Corporation
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
service offeringAfter-sales service supportsmission-critical systems worldwide<strong>Harris</strong> has earned a worldwide reputation as the low-riskvendor of choice for tactical radios and systems, with 99percent of our international program cus<strong>to</strong>mers reportingthat <strong>Harris</strong> meets or exceeds their expectations. Our responsiveprogram management team and cus<strong>to</strong>mer service organizationwill deliver and support a highly capable intelligence, surveillance,and reconnaissance system.An agile manufacturing process enables <strong>Harris</strong> <strong>to</strong> modifyproduction <strong>to</strong> meet cus<strong>to</strong>mer demands. With one of the highestvolumedefense communications manufacturing facilities in theworld, we have the commitment and capability <strong>to</strong> deliver onour promises.Unlike many other companies, <strong>Harris</strong> has “boots on the ground”experience, supporting our products from initial fielding <strong>to</strong>obsolescence. In fact, we are currently servicing systems that havebeen deployed for more than 20 years, underscoring our absolutecommitment <strong>to</strong> cus<strong>to</strong>mer satisfaction. Our cus<strong>to</strong>mers rate <strong>Harris</strong>an average of two times higher than our nearest competi<strong>to</strong>r.As a proven provider of advanced radio, sensor, and integratedsystems <strong>to</strong> cus<strong>to</strong>mers in over 120 countries, <strong>Harris</strong> has extensiveexperience in providing logistics and sustainment supportthroughout the world. We have developed highly successfulprocesses for fielding, maintaining, supporting, repairing, andupgrading our equipment, no matter where it is deployed.Many of our product and technical service representatives haveprior military experience, and establish a close, personal bond withour cus<strong>to</strong>mers. Our comprehensive service offering includes classictelephone and email support as well as web-based services.<strong>Harris</strong>’s Premier website (https://premier.harris.com/) providescus<strong>to</strong>mized access <strong>to</strong>:l Computer-based training courses and manualsl Frequently asked questionsl Application notesl Purchase of accessories and ancillariesCus<strong>to</strong>mers also can use the website <strong>to</strong>:l Download and track software upgradesl Receive warranty and maintenance support, including RMAnumbers and returned goods statusSystem training is another important consideration. <strong>Harris</strong> trainsapproximately 5,000 students per year on the installation,operation, and maintenance of its equipment and systems. Thisprocess occurs in <strong>Harris</strong>’s classrooms, at cus<strong>to</strong>mer locations, andin the field. Our students (our cus<strong>to</strong>mers) consistently rate thetraining they receive as meeting or exceeding their expectations.