Residents' Annual Report 2010/11 - Swan Housing Association

About This ReportAlthough we developed our 2009/10 residents’Annual Report with residents, we wanted to workmore closely with you to produce an even betterreport this year. So how have we done this?Who was involved?We sent out a feedback form to all involvedresidents asking if they thought the Annual Reportwas helpful, what we could do to make it better andwhether they would like to work with us to producethis year’s report. We also held a workshop at ourResidents’ Conference in June 2011 to get moreresidents’ views on how we can improve the report.This report has been agreed by both our ResidentConsultative Committees and members of theAnnual Report Focus Group.A special thanks to the Resident Annual ReportFocus Group. We are very grateful for their time andeffort. We are also grateful to all residents who filledin our surveys and attended our Residents’Conference and workshops.What you have told us you wantedOver the last year we have been listening to yourviews. You told us that the services that weremost important to you were:• Repairs - You wanted to be kept better informedand wanted a quicker response to communalrepairs on our larger estates.• Anti-Social Behaviour - You wanted more CCTVand improved security.• Value for money from the rent you pay - Youwanted us to keep our service charges moreaffordable.For the Annual Report you wanted more picturesand quotes from residents which told a story.You also wanted the headings for each standard tobe meaningful and wanted the tenancy sectionexpanded to include Supported Housing, ShelteredAccommodation and Leasehold Services. We havetaken on board your comments and haveincorporated your suggestions into this year’s report.Members of the Resident Annual Report Focus GroupErnieFranklinDarrenCoanKathyMaceStephenFrancisCarolFranklinJennyFlickerJackieChapmanPatFowlerMichelleRichards“It’s been great to be involved andextremely interesting. I hope I havehelped to create something otherresidents will find useful.I have really enjoyed learning moreabout Swan and this has helped mein my role as a member of theMystery Shopping Panel, Value forMoney Panel and other focus groups. ”Staff and some residents at the Annual Reportworkshop held at this year’s Residents’ ConferenceErnie Franklin, resident from Laindon03 Residents’ Annual Report www.swan.org.uk