Residents' Annual Report 2010/11 - Swan Housing Association

Your TenancySupported HousingLiving independently is not always easy and Swan’sSupported Housing team support and empower ourresidents to lead full and active lives independentlyin the community. By providing a more intensivehousing related support service, the team aims tohelp our residents to have a better quality of life bypreventing the problems that can cause vulnerablepeople to:• Become homeless.• Build up debts or rent arrears.• Need hospital treatment or move into care.“I receive supportfrom Donna, mySupported Housing Officer atSwan. Donna helps me withany problems I may have inmy home as well assupporting me to dothe things I wantto do.”Alan Root, Supported Housing Service UserImproving our services in 2011/2012How did we do?We have:Performance April 2010 to March 2011• Involved our residents with learning disabilities tohelp us adapt some of our leaflets into a Makatonformat, which is easier to understand.• Secured additional ‘Foyer Health’ funding fromthe Foyer Federation.Supported Housing for parent and babyMakaton formatWhat have you told us?“My project worker hashelped me learn basicskills that will help me startto live more independentlyin life.”Stephen Hayward, Foyer residentWe will:• Attain Foyer Federation accreditation.• Report and monitor on the success of the repairsservice following its review in 2010.• Deliver safeguarding training to staff to raiseabuse awareness.• Develop a Supported Housing website for ease ofaccess and to promote personalised services.• Implement a central Gateway ‘first point ofcontact’ to allow ease of access to services.• Introduce the Personalisation Agenda to expandon our current services. We will give peoplegreater choice and control over the services weprovide.• Deliver a ‘Hub and Spoke’ service in Uttlesford.We will offer services and facilities to the widercommunity, as well as our residents of shelteredschemes.33 Residents’ Annual Report www.swan.org.uk